Listen to Voicemail Remotely | Printable Quick User Guide | Setting Office Hours

Voicemail

How do I record a new voicemail greeting?

To record a new voicemail greeting follow these simple steps:

STEP 1: Dial 9000 from your Weave handset

STEP 2: Select Option #5 for ‘Advanced Options

STEP 3: Select Option #1 to ‘Record a New Greeting’

STEP 4: Select the greeting you want to record:

• #1 to record an ‘Open for Business’ Greeting (sorry we missed your call . . )

• #2 to record an ‘Out to Lunch’ Greeting

• #3 to record a ‘Break’ Greeting’ (use this for staff meetings, etc.)

• #4 to record your main ‘After Hours’ Greeting

STEP 5: To listen to your recordings to see how they sound, dial 9000, select, Option 5, then press 2 and then the greeting # you wanting to listen to.

Office Hours Setting

How do I set my office hours FOR MY BUSINESS?

The ‘Office Hour’ setting in your Weave software is what controls WHEN your voicemail greetings are played. This is REAL TIME manipulation of your voicemail greetings. i.e. office closing early on Friday? Simply adjust your office hours to ‘Closed’ in your software settings!

Weave also offers an Interactive Voice Response for offices that would like to route their callers into a menu.   If you are interested in more information about how this works check out our IVR - Interactive Voice Response option from the menu on the left hand side of this screen.

VOICEMAIL NOTIFICATIONS

If you want to be able to listen to your office voicemails when you are outside of the office you can sign up for “Email and or Text” notifications.

If you would like to receive an email and/or text when you are away from the office, letting you know that a new voicemail has been left contact our Support Team by clicking on the blue chat bubble below or your emailing your Weave Onboarding Representative to add this feature.

Once you have signed up for Voicemail Notifications you will be sent a notification that a new message has been left. Clicking on the hyperlink in the email or text will take you to a HIPAA secure link where you will log in to your Admin Portal with your Weave user name and password. From here you can listen to your voicemail messages.

HERE IS AN EXAMPLE OF WHAT THE TEXT AND EMAIL NOTIFICATION LOOKS LIKE:

STEP 1:

Click on the Hyperlink in your email/text notification to log into your Admin Portal.

Step 2:

Click 'Play’ icon to listen to the voicemail recording.

Step 3:

If you need to re-listen to the voicemail go back to your original text or email notification and click on the hyper link or button again.