VOICEMAIL

How do I record a new voicemail greeting?

How do I set up my voicemail? How do I record a voicemail greeting? How do I change my voicemail greetings? How do I set up my office hours? How do I control my voicemail? Weave has a new Media Library that allows you to record and upload your greetings to be used where and when you need them. Watch our short training video below to see how to make the most of your Media Library and Voicemail Greeting Manager.


STEP BY STEP INSTRUCTIONS:

STEP 1: Dial *86 on your Weave Phone and record your greeting.

STEP 2: Log in to your Admin Portal.

STEP 3: Click on the dropdown arrow next to ‘Phone System’ from the menu on the left.

STEP 4: Select the ‘Media Library’ to listen to your greetings and rename them for easy identification. *Note - you can also upload your own saved media files from your computer as well. Click to ‘Add Media’ if you an audio file you want to upload. (mp3 or .wav)

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STEP 5: The next step is to assign your voicemail greetings to a schedule so that they will be played at the desired time. Select ‘Voicemail Greetings’

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STEP 6: Select the Mailbox you want to upload greetings to.

  • 9000 is the General Voicemail box

  • Or select a personal extension number if you want to upload your personal extension voicemail

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STEP 7: Now you will need to add your media files to your Voicemail Greetings. Click to ‘Add Greeting +’. Choose a file from your media library or upload a file directly from your computer.

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STEP 8: Give your greeting a name if you haven’t done so already in Step 4.

STEP 9: Schedule when your greeting should play choosing between. Open Hours, Lunch Hours, Break (Staff Meeting) Hours, and Closed hours. *You can leave a greeting unassigned if you want to use it for a later date, such as a holiday, or unexpected closure.

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STEP 10: Make sure that your office hours in your Weave software settings have ben set up. This is the setting that controls when your different voicemail greetings will be played. Learn more your Office Hours Setting below.

Weave also offers a Phone Tree (also known as an IVR (interactive voice response, call tree or auto attendant) for offices that would like to route their callers into a menu.   If you are interested in more information about how this works check out our Phone Tree option from the menu on the left hand side of this screen.

PERSONAL EXTENSION VOICEMAIL

How do I set up and record my personal extension voicemail greetings?

Setting up your personal extension voicemail greetings is similar to setting up your general voicemail greetings. If your office will be transferring calls between extensions you will want to record your personal extension greetings.


LISTENING TO VOICEMAIL

How do i listen to my general and Personal voicemail messages?

Option 1: Click on the ‘Phone’ icon in your Weave software and then select ‘Voicemail’ on the lower right hand side of the navigation bar at the bottom of the screen.

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Option 2:

  • For General Voicemail Box dial 9000 from your Weave Handset.

  • For Personal Voicemail Box dial 9001 from your Weave Handset.

VOICEMAIL NOTIFICATIONS

How can I listen to voicemail messages when I am not in the office? How can I remotely access my voicemail messages left for my office?

If you want to be able to listen to your office voicemails when you are outside of the office you can sign up for “Email and or Text” notifications.

If you would like to receive an email and/or text when you are away from the office, letting you know that a new voicemail has been left contact our Support Team by clicking on the blue chat bubble below or your emailing your Weave Onboarding Representative to add this feature.

Once you have signed up for Voicemail Notifications you will be sent a notification that a new message has been left. Clicking on the hyperlink in the email or text will take you to a HIPAA secure link where you will log in to your Admin Portal with your Weave user name and password. From here you can listen to your voicemail messages.

HERE IS AN EXAMPLE OF WHAT THE TEXT AND EMAIL NOTIFICATION LOOKS LIKE:

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STEP 1:

Click on the Hyperlink in your email/text notification to log into your Admin Portal.

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Step 2:

Click 'Play’ icon to listen to the voicemail recording.

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Step 3:

If you need to re-listen to the voicemail go back to your original text or email notification and click on the hyper link or button again.