Troubleshooting

Payment Page errors:

If your clients have trouble processing their credit card payment by clicking on the hyperlink in their Text to Pay request sent to them, check the chart below to see what the problem might be.

 
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HSA/FSA CARD DECLINED

There are many reasons credit cards can fail. If multiple patient or customer HSA/FSA cards are getting declined, please reach out to Stripe to have them evaluate your Merchant Category Code (MCC) associated with your Stripe Account. Here’s a list of all Stripe’s decline codes.

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