Text to Pay 

 
 

FAQ's

Q. How much does Text to Pay cost?

A. There are no monthly fees or costs. Just the credit card transaction costs, which is 3.1% for processing + 30 cents per transaction. This CC processing cost on par with industry "card not present" transactions (when your office keys in a CC number). Stripe charges 2.9% + 30 cents per transaction and Weave charges 0.2%.

Q. When are payments deposited?

A. Stripe handles the backend of credit card processing for Text to Pay and will deposit your payments into the bank account you designated on the setup page. After signing up for a Stripe account, deposits will be held for 7 days as your account is verified. After your account is verified, you can choose to have deposits daily, weekly, or monthly. 

 

Q. How do we handle refunds?

A. Any disputes or refunds are handled directly by the dental office. You can issue refunds in the Stripe dashboard. 

 

Q. How do we view payments and transactions?

A. You can view all transaction history in the Stripe dashboard. You can log in at www.stripe.com and use the credentials you entered when you filled out the onboarding form.  

 

Q. How do we attach billing statements/invoices or explanation of benefits?

A. You can attach PDF documents within the Text to Pay feature. You will need to export or save your documents as PDF files. 

 

Q. Is Text to Pay secure?

A. Yes! All credit card processing is done through Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. This includes security protocols such as HTTPS and HSTS for secure connections and data encryption on disk with AES-256. 

 

Q. How does my office get notified of payments?

A. Within your Stripe dashboard you can configure notifications. Click on the circle avatar in the top right corner and then click on Profile. Scroll down to Notifications. You can choose which type of notifications you receive emails for. 

The other way to see payments is to log into the Stripe dashboard and click on "Payments." This will show all the transactions on your account. 

 

Q. Do my patients get an email after making a payment?

A. Yes. Just make sure these emails are turned on. Within the Stripe dashboard, click on "Business Settings" on the lower left sidebar. Then click on "Customer emails" and you can enable Customer emails for successful payments and for refunds.