Syncing Software

Why isn’t my Weave software popping up when my phone rings?

In order for your Weave software to instantly react when you receive or place a phone call you need to make sure that your Weave software is synced with your Weave handset. This should be one of the first steps you take after your phones are installed.

To sync your Weave software with your phone system you will need to dial the 5 digit number you are prompted to dial into your Weave Phone.

If your Weave software was installed before your phone system, or if you have had an interruption in your internet or power, you may need to re-sync your software to your phone at your workstation. This is simple to do. Simply select “Link to Phone” on your log in screen. This will generate a 5 digit code for you to dial on your phone.

Once you have dialed the number on your Weave phone your phones and practice management software should be synced up.

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STEP BY STEP INSTRUCTIONS:

STEP 1: Click on ‘Link to your Phone’ on found at the bottom of your log in screen.

STEP 2: Dial the 5 digit number into your Weave handset located at your workstation.


Syncing Software Without a Phone

Weave can be install on any work station in your practice, even if there is not a phone at that workstation. You will need to follow the following Manual Setup instructions.

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STEP BY STEP INSTRUCTIONS:

STEP 1: Select “Link to your Phone” from the login screen.

STEP 2: “Manual Set-up”.

STEP 3: Enter your location ID provided to you by chatting with Customer Support using the ‘Chat’ icon in the lower right hand corner of your screen. Your Onboarding or Installation Representative can also provide you with this ID#. You can also find your location ID by following these steps and copying your location ID from one of your other work stations that is synced with a phone. Enter “123” in the “SIP ACCOUNT” field and press “SAVE”.