ALSO KNOWN AS A CALL TREE, AUTO ATTENDANT, OR IVR (INTERACTIVE VOICE RESPONSE)
A phone tree allows you to send your callers into a menu. Their calls can be routed to internal extension # or to external 10 digit phone numbers. This is commonly used for "After Hour" messages. This allows you to prompt the patient to press a key to be forwarded to a mail box, personal extension, or directly to the On-Call doctor’s phone number.
How do i to record my Phone Tree greetings?
If you are new to Weave and your phones have not been activated and you would like a phone tree set up follow these steps:
Dial *86 on your Weave handset to record your IVR greeting(s)
Contact your Onboarding Representative via email or Customer Support by clicking on that blue chat bubble below with the set up instructions of how you want calls routed. For example, if your caller presses ‘1’ where do you want your to be routed?
Calls can be routed to specific extensions
or to a 10 digit phone numbers.
HOW DO I CHANGE MY VOICEMAIL GREETING FOR MY PHONE TREE (AUTO ATTENDANT, IVR - INTERACTIVE VOICE RESPONSE, CALL TREE)?
Once your Phone Tree has been configured you and you do not need to change how your calls are being routed you can simply change your greetings if needed by the following steps:
STEP BY STEP INSTRUCTIONS
STEP 1: Dial *86 on your Weave Handset and record your new greeting.
STEP 3: Select ‘Phone System’ from the menu on the left side of your portal.
STEP 4: Select your ‘Media Library’ from the dropdown menu. Your new recording should appear at the top of the list with a date and time stamp.
STEP 5: Listen to the recording by clicking on the ‘Play’ icon to make sure it is the one you want.
STEP 6: Once you have found the greeting, give it a name to help you easily identify it. ie. ‘New Phone Tree After Hours’
STEP 7: Next, select Phone Tree from the dropdown menu.
STEP 8: In the ‘Greeting Field’’ click on the drop down arrow to select your new greeting.
WHAT IF I NEED TO CHANGE HOW MY CALLS ARE BEING ROUTED?
If you are wanting to change the configuration of your IVR, for instance if you need to change where your calls are being routed you will need to contact Customer Support by clicking on the CHAT bubble in the lower right hand side of this page.