IVR - Interactive Voice Response

An IVR allows you to send your callers into a menu.  Their calls can be routed to internal extension # or to external 10 digit phone numbers.   This is commonly used for "After Hour" messages.  This allows you to prompt the patient to press a key to be forwarded to the On-Call doctor.    

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recording your ivr greetings

If you would like an IVR set up follow these steps:

  • Dial *86 on your Weave handset to record your IVR greeting(s)

  • Contact your Onboarding Representative via email or Customer Support by clicking on the blue chat icon below with the set up instructions of how you want calls routed. For example, if your caller presses ‘1’ where do you want your to be routed?

    • Call can be routed to specific extensions

    • or to 10 digit phone numbers.