IVR or Interactive Voice Response
An IVR allows you to send your callers into a menu. Their calls can be routed to internal extension # or to external 10 digit phone numbers. This is commonly used for "After Hour" messages. This allows you to prompt the patient to press a key to be forwarded to the On-Call doctor.
to record your ivr messages:
If you are new to Weave and your phones have not been activated and you would like an IVR set up follow these steps:
Dial *86 on your Weave handset to record your IVR greeting(s)
Contact your Onboarding Representative via email or Customer Support by clicking on that blue chat bubble below with the set up instructions of how you want calls routed. For example, if your caller presses ‘1’ where do you want your to be routed?
Call can be routed to specific extensions
or to 10 digit phone numbers.