Voicemail Override Setting | Setting Holiday Hours

Holiday Voicemail 

With a holiday around the corner check out our new VOICEMAIL OVERRIDE feature.

This option available in your Weave Mobile App

 If you haven't downloaded the Weave Mobile App, simply go to your mobile app store and search for Weave Communications.  Your login credentials are the same as your desktop login. 

*If you prefer to re-record your ‘closed’ greeting and set your hours to closed click here to be taken to those instructions.

*Note - Only users with the role of Admin or Advanced Team Member have access to this function.

*Note - Only user with the role of Admin or Advanced Team Member have access to this function.

STEPS TO SET UP VOICEMAIL OVERRIDE

  1. Login to your Weave mobile app

  2. Click on Settings

  3. Click on Phone

  4. Click on Voicemail Override

  5. Click the Microphone Icon to start recording, click it again to stop the recording

  6. Toggle the switch to green in the top right corner to turn on

  7. When you return to the office turn off the voicemail override message by clicking on the VMO alert that will appear at the top of your Weave Software.

  Or, check out our new VOICEMAIL OVERRIDE feature option available through your Weave Mobile App.   If you haven't downloaded the Weave Mobile App, simply go to your mobile app store and search for Weave Communications.  Your login credentials are the same as your desktop login.  

Android VMO Screenshot 6:21:19.png

Setting Holiday Office Hours

If you do not want to use the Voicemail Override feature, you can manage your voicemail greetings by to setting your office hours to ‘closed’ and then re-recording your ‘Closed for Business’ greeting. *note if you choose this option, you will need to re-record your normal ‘Closed for Business’ greeting when your return back to the office.

To change your "Closed for Business Greeting" refer to our Voicemail training video for additional instructions. 

STEPS TO CHANGE OFFICE HOURS AND RECORD A NEW ‘CLOSED’ GREETING:

  1. Log in to your Weave Desktop App

  2. Select the dropdown arrow in the upper right hand corner

  3. Select ‘Settings’

  4. Select ‘Office Hours’

  5. Click on the blue pencil icon to edit hours.

  6. Check the box on the next screen to show your are ‘closed’ that day.

  7. Re-record your after hours greeting

    1. Dial 9000

    2. Select 5 ‘Advanced Options’

    3. Select 1 ‘Record a Greeting’

    4. Select 4 and re-record your ‘closed for business’ greeting.

  8. When you return from the holiday repeat steps 1 -7 to set your hours to open and re-record your ‘closed for business’ greeting.