The email used to login to the Weave software. *****In the Subject text box fields below, please enter Call Queue Request with Your office's Name.***** For the Description text box field, please indicate you would like to have a Call Queue configured for your Weave phone system along with any other relevant office information.
Please enter the details of your request. A member of our support staff will respond as soon as possible.
What do you want your queue to be named?
How do you want to route to your queue? Do you have a Phone Tree active?
Which option(s) should go to the queue?
What type of call routing do you want?
What phones/extensions do you want in the queue? (maximum of 10)
Do you want a queue greeting? (e.g. “Your call is important to us. We will be with you shortly.”)
What media library file would you like to use as your greeting?
Would you like your fallback option? If so would you like a Voicemail Box or a Call Group and then a Voicemail Box?(used for maximum caller wait time and escape option)
Please enter the voicemail box that you would like to use for the Call Queue Fallback.
Do you want your callers to be able to escape the queue?
Do you want anything other than your current hold music to play while the caller is in the queue?
Do you want a position announcement? (the audio will say, for example, “Your number 3 in line”)
When do you want the first position announcement? (5s increments up to a minute e.g. immediately, 5s, 10s, 15s, etc.)
How often should the announcement repeat? (e.g. 30s increments e.g. 30s, 1m, 1m30s, etc.)
The maximum time the caller will be in the Call Queue. After the maximum time has been reached, the caller will be sent to the fallback option, which is set by Weave. (0 to 60 minutes)
Any special considerations or notes that we should be aware of?
