Reviews

All Reviews Articles
  • Respond to a Review

    Quickly respond to reviews directly in your Weave software with Review Responses. 

    Reviews is a premium feature and may not be a part of your current Weave software.

    Note: In order to respond to reviews in Weave, you must have Admin or Advanced Team Member access.

    Respond to a Review

    Respond to Google and Facebook Reviews directly in your Weave software.

    Google Facebook
    To respond to a Google Review,

    1. Click on Reviews from the home screen in your Weave software
    2. Select the review you want to respond to
    3. Click in the text box where it says Add a public comment...
     
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    4. Type your response to the review
    5. When the response is ready, click Send
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    Edit a Review Response

    Once you have responded to a Review, you can edit that response if needed.

    Google Facebook

    To edit a response to a Google Review, 

    1. Click on Reviews from the home screen in your Weave software
    2. Select the desired review
    3. Hover your mouse over the comment you would like to update
    4. Click on the edit icon Edit__Simple_.svg
    5. Edit the message 
    6. Click Update

    Delete a Review Response

    Google allows you to delete your responses to a Google Review if needed. Facebook does not allow you to delete comments, it only allows you to edit the comment.

    Google Facebook
    To delete a response on a Google Review, 

    1. Click on Reviews from the home screen in your Weave software
    2. Select the desired review
    3. Hover your mouse over the response you would like to delete
    4. Click on the delete icon Trash.svg
    5. Click Yes 

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  • Set Up Reviews

    Weave allows you to easily invite your customers to review your business on Google or Facebook. Follow these instructions to get your Reviews set up to start sending review invitations to your customers.

    This is a premium feature and may not be a part of your current Weave software.

    Connect Your Google & Facebook Business Accounts

    Review Invitations invite your customers to review your business on Google and/or Facebook. Follow these instructions to connect your Google and/or Facebook Business accounts to Weave.

    1. Click on the Reviews icon
    2. Click on the settings icon in the upper right hand corner
    3. Sign in with your Google and/or Facebook Business account credentials

      reviews_setup_1.jpg

    For more instructions about connecting your Google and/or Facebook accounts, click on one of the links below:

    Once your Google and/or Facebook accounts are connected, you will be able to send Review Invitations to your customers.

    Customize Your Text Template

    You can customize the text message that is sent to the customer to leave a review. Follow these instructions to customize the text message.

    1. Click on the Reviews icon
    2. Click on the settings icon in the upper right hand corner

      reviews_setup_2.png

    3. Edit the text box under Customize your Text Message 

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      Note: While the link does not display here, it is automatically included in every Review Invitation text message.

    4. Click Save

    Adjust Site Order

    You can choose if Google or Facebook is presented first in the Review Invitation. Follow these instructions to adjust the site order.

    1. Click on the Reviews icon
    2. Click on the settings icon in the upper right hand corner

      reviews_setup_2.png

    3. Drag and drop the site you want to display first to the top

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    Turn On Auto-Text Review Invitations

    The availability of this feature is dependent on your practice management software

    Auto-Text Review Invitations will send out a Review Invitation automatically after a customer's scheduled appointment. Follow these instructions to turn on Auto-Text Review Invitations.

    1. Click on the Reviews icon
    2. Click on the settings icon in the upper right hand corner

      reviews_setup_2.png

    3. Click the toggle next to Auto-Text Review Invitations 
    4. Select from the dropdown menu how soon after the appointment you want the Review Invitation to send to the customer
      Screen_Shot_2021-05-12_at_12.19.04_AM.png

    Tip: Weave recommends that you turn on Auto-Text Review Invitations, but invite your established customers to leave a review while they are still in the office. A manual Review Invitation will override an automated Review Invitation. Weave will not send a review invite to the same customer more than once every 60 days.

     

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  • Send Review Invitations

    Once your Google and/or Facebook Business accounts are connected to Weave, you can easily invite your customers to review your business from Weave.

    This is a premium feature and may not be a part of your current Weave software.

    For instructions to set up your Reviews, visit Set Up Reviews.

    Tip: Weave can also send out Review Invitations automatically after a customer's appointment. The availability of this feature is dependent on your practice management software. Click here for instructions to set up Auto-Text Review Invitations. 

    Send from the Reviews App

    Desktop App Mobile App
    1. Click on the Reviews icon
    2. Click on the send icon in the lower right corner

      send_reviews_1.png

    3. Type in a customer's name or enter a 10 digit phone number

      send_reviews_2.png

      Tip: You can add up to 10 customers or numbers at a time.

    4. Click on Send Reviews Request

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    Send from the Schedule App

    The availability of this feature is dependent on your practice management software

    Desktop App Mobile App
    1. Select the Schedule app
    2. Click on a patient's name to expand the menu
    3. Click on the star icon 


      sending_via_schedule_app_1.png
    4. Click Send 


      sending_via_schedule_2.png

     

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  • Connect Reviews to Your Google My Business Account

    In order to connect your Google Reviews to Weave you will need to login using your Google My Business account credentials.

    This is a premium feature and may not be a part of your current Weave software.

    Tip: If you don’t have a Google My Business Page set up, visit our Google My Business Account Help Article for instructions on getting your account set up with Google My Business.

    Connect Your Google My Business Account

    1. You can navigate to your Google My Business account by either going to https://www.google.com/business/ or clicking Reviews and Google in your Weave Desktop App.Screen_Shot_2021-08-31_at_9.28.31_AM.png
    2. Enter the email used for your Google My Business account
    3. Click Next
      Screen Shot 2020-10-29 at 4.14.52 PM.png
    4. Enter your Google My Business password
    5. Click Next
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    6. Click Allow

      Note: Weave needs these permissions in order to send review invites and to post your reviews in real time within your Weave Reviews App.

      Screen Shot 2020-10-29 at 4.17.24 PM.png

    7. Select your Google Business account by clicking on the bubble next to your office name
    8. Click Save
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    9. Return to your Weave Reviews App to view your Google Reviews
     
     

     

    Weave Manager Permissions on Google My Business

    Note: The following will take effect on September 22, 2021.

    You'll receive this confirmation once Google Reviews is connected: 

    Screen_Shot_2021-08-30_at_9.19.02_AM.png

    In order for Weave to successfully display your reviews in the Weave Desktop App and notify you of any new and unread Reviews, we have added Weave Reviews to your Google My Business user page.

    You'll can find this by navigating to the left side menu in Google My Business and then Users

    Screen_Shot_2021-08-31_at_9.12.41_AM.png

     

    In order for your reviews to properly display in the Weave Desktop App, Weave Reviews must have Manager permissions. This will automatically happen when you connect reviews. 

    If you click the X for Weave Reviews on the Users page, you will be prompted to re-sign in to ensure Google My Business stays successfully paired with Weave. 

    Screen_Shot_2021-08-31_at_9.14.59_AM.png

    Troubleshooting with Google

    If you experience any trouble locating or connecting to your Google My Business account, visit our Google My Business Account Help Article.

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  • Connect Reviews to Your Facebook Business Account

    In order to display your Facebook Recommendations you will need to connect Weave to your Facebook Business account. Follow these simple steps to get your Facebook Recommendations synced up your Weave app.

    This is a premium feature and may not be a part of your current Weave software.

    Connect Your Facebook Business Account

    1. Select your Reviews App
    2. Select the Facebook Tab at the top of your screen
    3. Click on Log into Facebook Reviews
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    4. Enter your office Facebook login email and password
    5. Check the Keep Me Logged Into Weave Reviews box
    6. Click Log In
      Screen Shot 2020-10-29 at 3.19.18 PM.png
    7. Verify that you are logging into your business facebook account and click Continue as [your business name]
    8. Click on the bubble next to the office you want to connect to Weave Reviews
      Screen Shot 2020-10-29 at 3.19.58 PM.png
    9. Return to your Reviews App to view your Facebook Recommendations
     
    Screen Shot 2020-10-29 at 3.38.14 PM.png

     

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  • Google My Business Account Help

    There are a few common issues that prevent you from being able to connect to your Google Business Account. Please see our helps and resources below for the most common issues.

    This is a premium feature and may not be a part of your current Weave software.

    Resolving Potential Google My Business Account Issues

    If your Google Business page is not found, or if duplicate accounts are found, you will need to resolve these issues within your Google My Business Account.

    Tip: Click on the hyperlinked text on your Weave screen for helpful hints in resolving the issue.

     

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    Helpful Google Resources

    See the links below to resolve common issues within your Google Business Account. Most issues involve verifying your Google Business Account.

    For more information about Google Business Profile Statuses, click here.

    Create a Google My Business Account

    If you have not yet created an account with Google My Business, click the link below to visit Google's instructions for setting up and verifying an account. 

    Adjust Ownership of a Google Business Listing

    If you need to make changes to the ownership of existing Google My Business account, click on one of the links below to visit Google's instructions for:

    Recover a Google Business Listing

    Google can suspend a business listing for a variety of reasons. The most common reasons include:

    • Suspicious activity, your address violates Google policy (ie a PO Box, or virtual address, a forwarding phone number or url, etc)
    • Information on your listing has changed, such as a change in business name, address, phone number or website url.

    Follow the links below for reinstating or requesting ownership of a business:

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