Analytics

Weave Analytics Practice Analytics
  • Call Analytics in the Desktop App

    Weave Call Analytics allows you to see the following data from your office: 

    • Call volume
    • Missed call data
    • Call tracking

    To access Call Analytics:

    Desktop App Weave Portal
    1. Click Analytics_Invert.svg Analytics 
    2. Select Phone.svg Phone

    From here, you can use the Calendar.svg Calendar icon in the top right corner to filter the data by day, week, month, or a custom start and end date.

    Use the Carrot_Down.svg dropdowns below the Incoming Calls section to see more information about your calls.

    Tip: Based on your practice management system and Weave package you may have access to additional recall reminders and recall analytics

    Note: To access Phone Analytics for a multi-location account, see this article.

    Watch the video below to get an overview of phone call analytics.  

    Calendar.svg

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  • Recall Analytics

    If you are taking advantage of Weave’s Automated Recall Reminders then you will also have access to Recall Analytics that are found in your Weave Analytics App.

    The availability of this feature is dependent on your Weave bundle. Schedule a time with a Weave representative to learn more.

    Watch this short video to see how to make the most of these!

     

     

    Tip: Check out Set Up Recall Reminders to learn how to set up your automated recall reminders.

    Note: If you are using Weave Unify for multi-office location, you can filter your analytics results by logging in to the parent account. 

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