Patients / Customers

Patient/Customer Profile Adding Contacts to Weave
  • Verify Dental Insurance Information

    Cut the complication of dental insurance verification and save time with Weave Verify. All the correct information appears quickly and efficiently within the desktop app, so you can spend more time taking care of patients for greater customer satisfaction, higher recommended treatment plan acceptance, and additional referrals.

    This feature is currently in beta. Sign up for Weave Verify Beta for your office.

    1. Open the Weave Desktop App

    2. Use the Search Bar to find the patient whose insurance needs verified

    Note: If you use an integrated practice management software*, verification occurs automatically the day before a patient’s appointment.

    3. Click on the profile

    4. Select Verify

    Tip: You can also select Verify on the schedule page below the patient’s name.

    5. Fill out the insurance information including:

    • Payer
    • Group Number (Optional)
    • Patient Last Name
    • Date of Birth
    • NPI Selector
    • Tax ID (Optional)

    6. Click Verify

    You will be able to view more information on the following page by selecting View below Insurance Report.

    After the insurance has been verified, whether manually or automatically, you’ll also be able to view the insurance report next to the patient’s name in your schedule or in their patient profile. These reports are kept in Weave for 30 days.

    *Currently, integrated practice management softwares include EagleSoft, Dentrix, and OpenDental.

    Please note: If the Verify functionality does not appear in your Weave Application, log out and shut down the application. Then open the application and log in.

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  • Add & Manage Notes

    Notes is a great place to add a quick note about the patient/family. To access:

    1. Click into the Patients_Invert.svg Patients or Customers application in your Weave Desktop Software

    2. Select a profile you want to make a note on

    3. Select Edit.svg Notes

    4. Click on the Plus.svg Plus button in the top right corner to add a new note. 

    These notes can be viewed by anyone in your office, and can always be edited or deleted.

    Tip: Use notes to capture general information that doesn't need to live in your practice management software to help your team provide better customer service. For example, you could make a note about a person's preferences for conversation, hobbies, or interests which can then enable you to provide a more personalized experience for them next time the come in! 

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  • Create Follow-Up Reminders

    You may have a desk full of sticky notes with reminders to call or follow up with a variety of people. With Weave’s Follow-Up feature you can get reminders to follow up with patients you need to call or text at a later date.

    Weave will notify you when the follow-up date and time arrives so that the reminder does not fall through the cracks.

    Tip: No matter who enters the followup, the notification will populate accross the entire organization so that even if one person is out, others in the office will be able to see it.

    To create a follow-up

    1. Select the Lists_Invert.svg Lists feature

    2. Click on Clock.svg Follow-ups

    3. Select the blue Plus.svg in the upper right corner

    4. Click User.svg Select Patient, and choose the desired patient

    5. Select Contact Method, and select either Phone.svg Call, Email.svg Email, or Chat.svg Text

    6. Click Select Date and Time, and add the time and date you want the follow-up

    7. Enter message you want to send in the text box

    8. Select Save

    Follow-up notifications

    You can click to View the patient information or to take Action on the follow up

    Take action on your follow up with these options:

    • Snooze - temporarily dismiss the reminder
    • Edit - to make a change to your follow-up
    • Delete - if you no longer need to send the reminder
    • Click Send or Call to take action on your reminder
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  • Customer Profile

    The profile view in your Weave software provides a quick-view on key details about your customers, clients/pets, or patients.

    Tip: When synced with your Weave phone, you can easily pull up the customer profile on incoming calls. See our Call Pop article for more information.

    From the profile page, you have shortcuts and tools to:

    What is displayed in your software depends on your Practice Management Software. Your software may display:

    • Customers
    • Clients (and Pets)
    • Patients

    Select the appropriate tab below to learn more.

    Customers Clients/Pets Patients

    Customers

    You can add your customers to Weave either through a CSV Upload or by creating Custom Contacts.

    Once your customers are added to Weave, you can view them in your Customers List.

    On each customer page, you can:

    • Phone.svg Call
    • Message.svg Send a text
    • Email.svg Send an email
    • QuickFill.svg Add to a quick fill list
    • Pay.svg Send a payment request
    • Edit.svg View or add notes
    • Alert.svg Create follow up reminders
    • Hamburger_Menu.svg View Communication history

    You can only change information (including profile pictures) on custom contacts in the Weave software. 

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  • Add a Photo to Patient/Customer Profile

    When you add a photo using the Weave Mobile App the patient/customer photos will also be added to your desktop version of the Weave software.

    Follow these simple steps to start adding your patient/customer photos using your Weave Mobile App.

    Mobile Instructions

    1. Tap on Patients_Invert.svg Customers/Patients from the home screen
    2. Select the name of the patient you wish to upload a photo to
    3. Click on the Customer icon or photo
    4. Tap Take a Photo or Choose From Library
    5. Add your photo and click Save

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