Router Configurations

Make sure that the Watchguard firewall has the latest firmware version applied to it. Some older firmware versions do not have the ability to add the FQDN aliases without it we are unable to optimize the device for Weave traffic.

Please, be sure to use the WatchGuard sizing tool (available here)when installing Weave for an office. We have seen many cases were the firewall is not sized correctly and causes call quality issues and dropped calls.

Watchguard System Manager (WSM) Instructions

1. In the WSM, click on Tools > Policy Manager from the menu at the top

2.  In the newly opened Policy Manager, click Setup > Aliases

3. Add aliases

• Click the Add button on the right of the Aliases box

• Click the Add button to the right of the Alias Members box

• Select FQDN in the Choose Type drop down box

• Enter allow.us1.weavephone.net in the Value field

• Press OK three times to return to the main Policy Manager Window

4. Add policy properties

• Click the plus icon (+) in the tool bar at the top of the Policy Manager

• Click the plus symbol (+) next to Packet Filters in the Add Policy window in order to expand the packet filter options

• Select the Any option from the packet filter list

• Click the Add button at the bottom of the Add Policies window

• Change the text in the Name box from Any to Traffic to Weave in the New Policy Properties window

• Modify the From section to only show the value Any using the ADD/EDIT/REMOVE buttons below the FROM section

• Modify the TO section to only show the value Weave IPs using the ADD/EDIT/REMOVE buttons below the TO section

• Click the OK button at the bottom of the New Policy Properties window

5. Add policies continued:

• Again, select the Any option from the packet filter list

• Again, click the Add button at the bottom of the Add Policies window

• Change the text in the Name box from Any to Traffic from Weave in the New Policy Properties window

• Modify the From section to only show the value Weave IPs using the ADD/EDIT/REMOVE buttons below the FROM section

• Modify the TO section to only show the value Any using the ADD/EDIT/REMOVE buttons below the TO section

• Click the OK button at the bottom of the New Policy Properties window

• Click the Close button at the bottom of the Add Policies window

6. In the Policy Manager, click View > Auto-Order Mode

7. Click Yes when prompted

8. Sequence To and From policies

• Click and drag the Traffic to Weave policy to the top of the list
• Click and drag the Traffic from Weave policy to #2 on the list

9. In the Policy Manager, click Setup > Default Threat Protection > Default Packet Handling

10. Verify Default Packet Handling settings

• Uncheck the checkbox labeled either Block Port Space Probes or Block Port Scan

• Uncheck the checkbox labeled either Block Address Space Probes or Black IP Scan

• Click the OK button on the top right of the window

11. In Policy Manager, click Setup > Global Settings

12. Verify Networking Settings

• Uncheck ALL SIX checkboxes in the ICMP Error Handling section

• Uncheck the checkboxes labeled Enable TCP SYN packet and connection state verification under the TCP Settings section

• Select No Adjustment in the section labeled TCP maximum segment size control

• Click the OK button at the bottom of the page

13. Save to Firebox

• In Policy Manager, click File > Save > To Firebox

• Enter your password and click OK when prompted (note: you may also be prompted to save the config to a file)

Weave phones work well with Sophos firewalls. This guide details the necessary changes for Sophos firewalls. There are several important settings to verify that the Sophos is configured correctly:

1. On the left-hand menu, click Definitions & Users > Network Definitions, then click the button labeled New Network Definition

2. Check definition section, DNS group and proper name fields:

• In the Add Network Definition section, choose DNS group from the dropdown box labeled Type

• In the Name field enter: Weave IPs

• In the Hostname field enter: allow.us1.weavephone.net

• Click Save

3. Firewall and new rule

• On the left-hand menu, click Network Protection >> Firewall

• Click the button labeled New Rule

4. Click the folder icon in the Sources field

5. Sources, services, and destinations: 

• Click and drag Internal (Network) from the left-hand Networks menu into the Sources box

• Click and drag Weave IPs from the left-hand Networks menu into the Destinations box

• Click the folder icon in the Services field

6. Click and drag Any from the left-hand Services menu into the Services box and click Save 

7. Enabling new rule

• Click the red X in the upper right corner of the left-hand Services menu

• Click the toggle switch next to the new Weave IPs firewall rule that was just created, in order to enable the rule

8. Confirm that the new firewall rule shows enabled

9. Advanced Threat Protection

• Click Advanced Protection

• Click Advanced Threat Protection

• Click the folder next to Network/Host Exceptions: Select Weave IP's

Make sure that the Watchguard firewall has the latest firmware version applied to it. Some older firmware versions do not have the ability to add the FQDN aliases without it we are unable to optimize the device for Weave traffic.

Please, be sure to use the WatchGuard sizing tool (available here) when installing Weave for an office. We have seen many cases were the firewall is not sized correctly and causes call quality issues and dropped calls.

Fireware Web UI Instructions

1. Add alias

• In the Fireware Web UI, click on Firewall > Aliases in the left-hand menu
• Click the Add button

2. Add alias continued

• Enter Weave IPs in the Name box

• Click the Add button in the Alias Members section

3.  Select FQDN in the Member type dropdown box and enter allow.us1.weavephone.net in the box below (as shown), click OK

4.  Confirm that the Alias Members section now contains the FQDN (allow.us1.weavephone.net), click the Save button

5.  Add policy

• In the Fireware Web UI, click on Firewall > Firewall Policies in the left-hand menu

• Click the Add Policy button

6.  Select Weave Packet Filter

• In the Select a policy type section, select Any in the Packet Filter dropdown

• Change the text in the Policy Name box at the top of the page from Any to Weave Traffic

• Click the Add Policy button at the bottom of the page

7.  Modify From and To fields

• Enter Traffic to Weave in the Name box at the top of the page

• Modify the From section to only show the value Any using the ADD/REMOVE buttons below the FROM section

• Modify the TO section to only show the value Weave IPs using the ADD/REMOVE buttons below the TO section

• Click the Save button at the bottom of the page