Fax

Get to know what it looks like to receive faxes and how to keep your inbox organized in the desktop app so you don't miss a thing.

Fax Overview 

Receiving Faxes

You will receive a notification when a new fax is received like this:

• Click View to be taken to your Received list in the Fax section
• Click Ignore to dismiss the notification

You can view received faxes in the Received tab at the top of the Fax section. Click into a fax for additional options.

From here, you can choose between the following options for the received fax:

• Preview/Print
• Forward
• Download
• Archive

Bulk Actions

Bulk actions allow you to easily manage your Fax inbox by selecting multiple faxes at once.

1. Select the three dots at the top right corner of the Fax inbox
2. Select Actions to select one or multiple faxes
3. Select one of the icons across the top to:
   1. Mark as read or unread 
   2. Forward 
   3. Archive 
   4. Preview 
   5. Download
      
4. Click Done at the top right corner to complete the action

Forward a Fax

Faxes can only be forwarded to fax numbers.

1. Click on the fax you would like to forward in the Fax Inbox 
2. Select Forward
3. Choose the recipient(s) from the fax directory by selecting Click to Add
4. Click Add Recipient(s) once you've clicked the check boxes next to the contact(s)
5. Select Forward

Adding a Recipient to Your Directory

You can add recipients as you send a new fax or right from the Fax Inbox page. 

1. Select the three dots at the top right corner of the Fax inbox
2. Click New Fax Contact
3. Fill out the information including: 
   • First Name (Required)
   • Last Name (Optional)
   • Fax Number (Required)
   • Photo - Click on the + Photo icon and select an image from your computer (Optional)
4. Click Save

The new recipient will appear in the fax directory when you add recipients while sending a fax.

Edit or Delete Contacts

1. 1. Click  Fax in the desktop app
   2. Select the Ellipses icon in the top right corner
   3. Click Fax Directory
   4. Select the Ellipses icon next to the fax contact you would like to change
   5. Click  Edit and update the information or click Delete

Looking for more? Learn the foundations of Fax in the Weave Training Camp course for Weave Plus or Weave Core depending on your product bundle.

Weave's Fax feature is designed to be the easiest fax service you will ever use. Never refill the paper tray again! Follow these steps to send faxes through Weave.

Send a Fax (Desktop)

1. Click on  Fax icon
2. Click on the icon at the bottom right corner
3. Select Click to Add under recipients
4.  Check the boxes next to the recipient(s) you would like to send the fax to

   Tip: Add new recipients to your Fax Directory by clicking on the ellipses icon in the top right corner. Click New Fax Contact and fill out the information.

5. Click Add Recipient(s) when you are done
6. Select which of your fax numbers you want the fax to be sent from in the Label field by using the dropdown arrow
   

   Tip: If you do not have multiple fax numbers, you will not see this option.

7. If desired, type in a memo to be added to the cover sheet The cover sheet includes: 
   • The number you are sending to
   • The name of your office 
   • Your office fax number 
   • Date 
   • Page count
   • Memo (optional): Fax memos will save and continue to send with new faxes until edited or removed. 
     

     Tip: If you do not want a cover sheet, click on the toggle  next to Include Cover Sheet to disable the cover sheet.

8. Upload the file you want to send in your fax
   

   Note: Weave Fax accepts PDF, JPG, and PNG file types. See Fax Troubleshooting for more information about file format and size requirements.

9. Click Next to generate the fax
10. Select Preview if you want to preview the cover sheet and/or fax before sending
11. Click Send to complete 

Once you have sent the fax, it will take you to your Sent column in your Fax App. If there are any errors with a fax delivery, it will say Failed in red next to the fax. Keep in mind that these will be normal fax errors. See Fax Troubleshooting more information about troubleshooting.

Send a Fax (Mobile)

You can also send faxes from your Weave Mobile App. This means you can take a picture with your cell phone and send the image via fax. Follow these instructions to send a fax from your mobile app. 

1. Tap on the  Fax icon
2. Click New Fax at the bottom of your screen

3. Tap on the photo icon to take a photo or select a picture from your photo library

4. Once you have uploaded your image(s), click Next Step
   
5. Type in the fax number you want to send the fax to in the Fax Number field
6. Click Send Fax
   

Keep your fax inbox clean by archiving or deleting faxes. Archived faxes can be restored, but deleted faxes cannot. Follow these instructions to archive, unarchive, or delete a fax.

Archive a Fax

Archiving a fax will remove it from your fax inbox in your desktop app, but will still be available in your Fax History in your Weave Portal. Archived faxes can be restored into your fax inbox in your desktop app.

Archive an Individual Fax

1. From your Fax App, select on the fax you would like to archive
2. Click Archive
3. Select Confirm
   

Archive Multiple Faxes 

1. Click on the three dots icon in the top right corner of your Fax App
2. Select Actions
3. Select the faxes you would like to archive
4. Click on the Archive icon at the top
5. Click Done to complete the action

Restore an Archived Fax (Unarchive)

1. Click on the three dots icon in the top right corner of your Fax App
2. Select  Archived to open the archived faxes in the Weave Portal
3. Locate the fax you would like to restore
4. Click on the Restore icon 
   
5. Select Continue 

Once the fax is restored, you can view it again in the fax inbox in your Desktop App.

Delete a Fax

1. Log into your Weave Portal
   

   Tip: For best results use Google Chrome. Windows Explorer is not supported by this application.

2. Select Fax from the sidebar menu on the left side
3. Locate the fax you would like to restore
4. Click on the Delete icon 
   
5. Select Continue 
   

Having trouble with the fax feature? This article walks you through common troubleshooting steps for using the Weave Fax feature. 

If you would like to port existing integrated fax lines, contact support. 

Uploading Files to Send a Fax

In order to upload correctly to Weave, your fax file must meet the following requirements:

• Must be in PDF, JPG or PNG format
• A page size of 8.5 x 11 inches will achieve the best results
• Must be in the portrait orientation 
• It must be under 25 Mb (megabits)

Fax Delivery Issues

If a fax fails to deliver for any reason, you can call the fax number to see if it's really a fax number. Once you call the number and it is a fax number, you can see the reason why the fax didn't send. 

Check the status of a sent fax:

1. From your Desktop App, click on the Fax icon
2. Click the Sent tab at the top
3. Find the fax that you want to check the status
4. If it says Failed in red, click on Failed to see the reason for the delivery failure
5. To resend the fax, click on the retry button

Test Inbound Faxes

If you want to ensure you are able to properly receive inbound faxes, you can run a test by going to Faxzero.com. FaxZero is a free EFAX service that lets you test inbound faxes.

Fax Icon Not Displaying in Desktop App

If the Fax Icon is not displaying in your desktop app, it could be for a few reasons. These are the top reasons:

1. Premium Feature - Your office might not be signed up for this feature. This feature is part of our premium package.
2. Porting - The Fax icon will only appear once your fax number has fully ported over to Weave. If your fax number has not yet ported over to Weave, your Fax icon will not yet appear in your Desktop App. 

If you have signed up for Premium Features and your fax number is ported over to Weave, contact your Onboarding Representative or Customer Support if your Fax icon is still not applying in your Desktop App. 

Fax Machine Not Working

Once you port your fax number over to Weave, you will no longer use your traditional fax machine. All faxes will be sent and received digitally through your Weave Desktop App. You can also quickly send faxes from your mobile app. 

If your fax number has not yet ported over to Weave, or you do not plan on porting your fax number over to Weave, check with your current fax service provider if you are experiencing issues with your fax machine.