Schedule / Requests

Schedule Web Assistant
  • Using Your Schedule App

    Your Schedule App allows you to quickly filter your schedule by confirmed and unconfirmed patients. Weave gives you built in communication tools to quickly reach out and follow up with people on your schedule.

    The availability of this feature is dependent on your practice management software

    Watch this short video for a brief overview of what you can do with the Schedule App:

    Tip: If you have Weave Unify, you can filter your schedule by location.

    For more information on what you can do with your Schedule App, visit one of these articles:

     

     

     

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  • Cancellation & Reschedule Requests

    If a patient responds to an automated appointment reminder with a cancel or reschedule request you will be alerted on your Weave Schedule App with a Schedule Alert. The schedule alerts make it easy to quickly work through any requests to cancel or reschedule an an existing appointment.

    The availability of this feature is dependent on your practice management software

    Schedule Alerts

    You will see a red notification bubble on your Schedule App if you have some schedule alerts that need to be addressed. You receive a schedule alert when a patient responds in something other than an affirmative response to an automated appointment reminder.

    To review and respond to schedule alerts:

    1. Click into the Schedule App

    2. Click the bell notification in the upper right hand corner of your schedule to view the Schedule Alerts

     

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    3. View the patient’s response that needs attention, view their scheduled appointment details

    4. Respond by Click to call, text, or email with another suggested appointment time

    5. Click Done once you have rescheduled or cancelled the appointment in your practice management software to clear out the alert

     

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  • Schedule Messaging

    Snow Day? Unexpected closure? Running behind schedule? Or just wanting to follow up with all the unconfirmed patients for a particular day? With Weave you can send a mass or group text to everyone on your schedule for a specific day.

    The availability of this feature is dependent on your practice management software

    Schedule Messaging allows you to send a text blast out to all the patients on your schedule that day. Send a friendly reminder to your patients about their appointments and help them never miss a cleaning again with day before, week before, and month before reminders.

    Schedule messaging with the Desktop Software

    Here’s how it works:

    1. Select your Schedule App in the Weave Desktop Software

    2. Click on the Filter Icon

    3. Filter to message All or Not Confirmed, along with desired providers

    4. Click on the Message Icon at the top of your Schedule

    5. Compose your message and then select Send

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    Schedule messaging with the Mobile App

    When you use the Weave Mobile App to call or text your patients, it looks like you are calling from your business number. The schedule messaging feature allows you to text everyone on your schedule for a specific date, letting them know about unexpected closures or changes in schedule. 

     

     

    Here is a break down of the steps: 

    1. Select the Schedule icon from your Weave Mobile App home screen

    2. Select the Menu icon in the upper right hand corner

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    3. Tap on Contact Patients

    4. Select Send Text

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    5. Type to compose a message from scratch or select from the Message Templates located above the keypad

    6. If you have selected a message template then choose the template you would like to use.

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    7. Preview your message and then click to send

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