Track the health of your online reputation over time with Reviews Analytics based on your Google and Facebook business accounts.
This is a premium feature and may not be a part of your current Weave software.
In Reviews Analytics you can see:
- Total number of reviews over time
- How many times your business has replied to reviews over time
- How long it takes your business to reply to reviews
- Overall average rating on Google and Facebook
- Total review invitations sent over time
- Google chart of star ratings
Access Reviews Analytics
- Go to the Weave Portal
- Select
Reviews - Click Analytics
- In the Desktop App, click
Analytics - Select Reviews
OR
- Select
Reviews - Click on the Reviews Summary box that shows your total reviews and number of Facebook and Google reviews at the top of the page
If you're not seeing Review Analytics data, make sure your Google and/or Facebook accounts are connected with Weave Reviews. This is required to sync reviews data.