Even if you don't make it to the phone, you can still ensure your customers are getting the service they need by recording a friendly voicemail or phone tree greeting that offers helpful information.

Record or Upload Your Greeting

There are three ways to record or upload a greeting: 

Weave PhoneWeave PortalMobile App

Follow these steps to record a greeting via your Weave phone:

  1. Dial *86 on your Weave Phone and record your greeting
  2. Go to the Weave Portal
  3. Click Phone.svg Phone from the left navigation menu
  4. Select Media Library and locate the greeting that you just recorded using the recording date or clicking the play button
  5. Hover over the greeting name and select the Edit (Simple).svg Edit icon
  6. Type in a name so that you can identify it later
  7. Click Save

If you don't immediately see your greeting in the Weave Portal, try refreshing the page.

Next, you'll want to Assign Your Greeting to a Voicemail Box or Phone Tree.

Download Your Greeting

If you want to have a backup on your computer of the greeting you've created, you can download the file. 

  1. Log in to the Weave Portal
  2. Click Phone.svg Phone from the left navigation menu
  3. Select Media Library
  4. Click the More.svg More icon next to the recording you wish to download (If your screen is smaller, you may not be able to see the 3 dots. Hover your mouse at the end of the grey preview bar until you see the round button highlight and click.)
  5. Click Download
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