Even if you don't make it to the phone, you can still ensure your customers are getting the service they need by recording a friendly voicemail or phone tree greeting that offers helpful information.
Record or Upload Your Greeting
There are three ways to record or upload a greeting:
Follow these steps to record a greeting via your Weave phone:
- Dial *86 on your Weave Phone and record your greeting
- Go to your Weave Portal
- Click
Phone from the left side menu
- Select Media Library and locate the greeting that you just recorded using the recording date or clicking the play button
- Hover over the greeting name and select the
Edit icon
- Type in a name so that you can identify it later
- Click Save
If you already have a greeting saved on your computer, you can upload it into your Media Library in the Weave Portal. Follow these steps to upload a greeting from your computer:
- Log in to your Weave Portal
- Click
- Select Media Library
- Click Add Media in the top right corner
- Select Browse Files
- Select the file from your computer
Note: The audio file must be an mp3 or .wav and smaller than 50MB
- Give the greeting a name so you can identify it later
- The name can be changed after it is uploaded by clicking on the media name box
- Click Upload File
If you need to delete a file, select the Trash icon next to the media file.
Tip: Make sure you are using Google Chrome. If experiencing issues, try clearing your cache and cookies.
Follow these steps to record a greeting via your mobile app:
Tip: You can set up your voicemail before your Weave phones have been installed by using the Weave mobile app. Once installed, you can use the Weave phones to set up voicemail.
- Login to the Weave Mobile App
- Select the
Settings icon from the home screen
- Select the
- Choose Media Library
- Select
Record New
- Give your greeting a name so that you can identify it later
- When you're ready to start recording, tap on the red circle
and record your message
- When you're done, tap on the red square
to stop recording
- Press Save
If you don't immediately see your greeting in the Weave Portal, try refreshing the page.
Next, you'll want to Assign Your Greeting to a Voicemail Box or Phone Tree.
Download Your Greeting
If you want to have a backup on your computer of the greeting you've created, you can download the file.
- Log in to your Weave Portal
- Click
- Select Media Library
- Click the
Ellipses icon next to the recording you wish to download (If your screen is smaller, you may not be able to see the 3 dots. Hover your mouse at the end of the grey preview bar until you see the round button highlight and click.)
- Click Download