Have your customers been missing calls recently because your office appears as "spam risk" or "spam likely" on caller ID?
In response to demands for protection from unwanted calls by consumers, mobile network operators, such as AT&T, Verizon, and T-Mobile, have provided tools to block calls or mark calls as spam. When a consumer uses these tools, the telecom carriers may flag future calls to other consumers from that number. The tools are controlled by the individual telecom carriers and their partners. As a result, Weave is unable to make any direct changes to ensure that your business’s calls are not marked as spam.
We recommend that you take the following steps to reduce the likelihood of your business’ calls being marked as spam by telecom carriers:
- Encourage your customers to report your phone number as a valid business through their mobile network operator or another telecom carrier.
- Submit a report that your business’s phone number has been mistakenly categorized as spam using the following tools. Please note that submitting a report does not guarantee that your phone number will be re-categorized.
- Verizon Spam Feedback: https://voicespamfeedback.com/vsf/
- T-Mobile: https://callreporting.t-mobile.com/
- Hiya (AT&T partner): https://hiyahelp.zendesk.com/hc/en-us/requests/new
- First Orion: https://calltransparency.com/registration
- Free Caller Registry: https://www.freecallerregistry.com/fcr/
If you continue having issues, you can also contact us to have your caller ID updated.