Using Weave Outside the U.S./Canada

The Weave service may be purchased only by customers located in the United States (including Puerto Rico) or Canada and is intended for use only in those locations. Weave makes no representations or warranties that the service is appropriate or available for use outside of the United States or Canada.

Subscribers that choose to access or use the Weave service from outside the United States or Canada do so at their own risk and are entirely responsible for compliance with local law, including, but not limited to export and import regulations. In addition, the Weave service is subject to United States export laws and regulations and may not be exported or re-exported to certain countries or those persons or entities prohibited from receiving exports from the United States.

You can read more about the location of the Weave service and other restrictions on use of the service in our Terms of Service.

Before you attempt to use or access the Weave service in other locations, please consider the following:

  • Weave does not provide support for customers using the service outside of the United States or Canada.
  • Weave does not ship VoIP telephones to locations outside the United States or Canada.
  • The Weave mobile app can only be downloaded in the United States or Canada.
  • Weave may block individuals from certain geolocations from downloading and updating the Weave desktop app.
  • Weave may restrict accessing or using the service if we reasonably believe you are using the service outside of the United States or Canada.
  • E911 service is not supported for VoIP phones located outside of the United States, Puerto Rico, or Canada. (See additional information below.*)
  • Your VoIP call quality may suffer if you use the VoIP phones and service outside the United States or Canada. (See additional information below.**)

* PLEASE NOTE: Weave cannot provide E911 support for customers who use the service outside of the United States, Puerto Rico, and Canada. We want to make sure that you are aware of important differences in the way 911 service operates with a VoIP phone when compared with traditional telephone service. With traditional phone services, your 911 call is sent directly to the nearest emergency response center. With VoIP phone service, your 911 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response center. Weave will attempt to provide the emergency operator with your service address, so it is important that your information on file with us is always accurate and updated. Weave currently only supports registration of E911 addresses located in the United States, Puerto Rico, and Canada. If you attempt to call 911 from a Weave VoIP phone located outside of the United States, or Canada, the emergency operator may assume that you are calling from the last registered address. You can update your E911 address at any time in the Weave Admin Portal. For a complete description of our VoIP service and limitations of E9-1-1 service, please see this important E911 information and Weave’s VoIP Terms of Service.

** PLEASE NOTE: VoIP call quality is impacted by internet bandwidth and congestion, priority routing rules, and latency, among other factors. Call quality may be impacted by the location of your VoIP phone relative to Weave’s infrastructure, located in data centers located in the United States. If you choose to relocate your physical VoIP phones outside of the United States or Canada and attempt to receive or make calls, your call quality is likely to be significantly degraded. For example, typical round trip time between the United States and Australia is around 200-300 milliseconds. To avoid degraded call quality, round trip time should ideally be no more than 120 milliseconds.

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