As technology advances, we upgrade our equipment, including VoIP phones. The old equipment is then no longer supported by Weave and designated as "retired".

If equipment is deemed retired, you aren't required to return it to Weave, and the equipment isn't subject to Unreturned Equipment Charges.

If you continue to use equipment after Weave designates it as retired, you may not receive software-based features and security updates. This may impair the delivery of the Weave services and functionality of the retired equipment. Weave may provide limited or no support for retired equipment.

Weave may attempt to troubleshoot any problems you have with the equipment or service, but we cannot guarantee that our efforts will be successful. 

Retired Equipment List

  • Polycom Soundpoint and Soundstation series phones, including but not limited to the following models
    • SSIP 6000
    • SPIP-335
    • SPIP-550
    • SPIP-560
    • SPIP-450
    • SPIP-331
  • Polycom VVX 310
  • Polycom VVX 311
  • Polycom VVX 411
  • Polycom 410

Returns

Retired equipment does not need to be returned to Weave. It is not subject to Unreturned Equipment Charges.

Go green and recycle retired equipment. Visit recyclenation.com for electronic equipment recycle centers in your area.

Ready for an upgrade?

If you have older model equipment, it may be time for an upgrade. To upgrade or for more information, please contact us at customerexperience@getweave.com.

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