Retired Equipment

As technology advances, we often upgrade our equipment, including the VoIP phones. The old equipment is then no longer supported by Weave and designated as "retired".

If a phone is deemed retired, you now own the equipment and aren't required to return it to Weave. Retired equipment is not subject to Unreturned Equipment Charges.

If you continue to use equipment after Weave designates it as retired, you may not receive software-based feature and security updates. This may impair the delivery of the Weave services and functionality of the retired equipment. Weave may provide limited or no support for retired equipment.

Weave may attempt to troubleshoot any problems you have with the equipment or service, but we cannot guarantee that our efforts will be successful. 

Retired Equipment List

  • Any equipment provided by Weave to customers more than thirty-six (36) months ago
  • Polycom Soundpoint and Soundstation

Returns

Retired equipment does not need to be returned to Weave. You own the equipment and it is not subject to Unreturned Equipment Charges.

Go green and recycle retired equipment. Visit recyclenation.com for electronic equipment recycle centers in your area.

Ready for an upgrade?

If you have older model equipment, it may be time for an upgrade. To upgrade or for more information, please contact us at customersuccess@getweave.com.

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