Learn about the relationship between Weave and your management software.
Your Management System and Weave
There are many management systems that Weave works with to help businesses communicate with their customers. Your management system is likely a flavor of one of these:
- Practice Management Software (PMS)
- Electronic Health Record System (EHR)
- Customer Relationship Manager System (CRM)
- Fields Service Management System (FSM)
While each management system is different, Weave can help. That said, the Weave functionality available to you depends on the management system that you use.
Does My System Integrate with Weave?
Weave can work with any management system you provide, even if it is an excel spreadsheet! But, Weave does not work the same across every management system. Often you might hear the word “integration” when talking about this topic, so let’s look at that term in more detail.
Integration - what it actually means
Weave either integrates with your system or not, right? ….Wrong! It is easy to think that in order for Weave to work with your management system it requires an “integration”, but that isn’t true. While Weave might not have a direct integration with your management system, you can easily add your customers to Weave to get the most out of our key functionality. Let’s look at the two ways below:
Weave Core: Upload profiles to Weave
No matter what your management system is, you can use Weave. You can export customer or patient profile information from your management system and then upload it to Weave via CSV Upload. This will allow you to use all Weave’s core functionality such as Two-way Texting, Reviews, Text to Pay, and more. WeaveCore allows you to communicate and engage with the people who have profiles in your management system.
Weave Plus: Data synchronization for additional functionality
There are specific management systems that Weave can pull more details from such as upcoming scheduled appointments. For these systems, Weave can do this without requiring the CSV upload. Because of this connection, Weave can offer offices with these systems more features such as the Online Scheduling and Auto Reminders. This is because Weave is able to synchronize with the more in-depth information housed in the practice management system.
There are also several different ways management systems can integrate depending on the product. You can find more information on each of those:
Currently, there are two Weave bundles available depending on your practice management system. Learn more about what may be included in your bundle:
|Weave Core||Weave Plus|
Tip: If your office has Weave, follow these steps to identify your product bundle inside of Weave.