Quickly respond to reviews directly in your Weave software with Review Responses. 

The availability of this feature is dependent on your Weave bundle. Schedule a time with a Weave representative to learn more.

You must have the user role of Super Admin to access this feature. See your role.

Legacy Desktop App Weave App (beta)

Respond to a Review in the Pop-Up Notification

To enable review notifications, learn how to adjust Weave Software Notifications. 

When you receive a pop-up notification in the desktop app that someone has left a review, you can immediately respond.

1. Select Reply

2. Click into the Add a Public Reply box and type out your message

3. Select Send

You can also choose to respond in the Reviews Feature by selecting View.

Respond to a Review in the Reviews Feature

Respond to Google and Facebook Reviews directly in the Reviews Feature.

Google Facebook
To respond to a Google Review,

1. Click on Blue_Reviews.svg Reviews from the home screen in your Weave software
2. Select the review you want to respond to
3. Click in the text box where it says Add a public comment... to manually type a response
Screenshot 2023-04-25 at 10.15.57 AM.png
4. To auto-generate a response click on the Wand Icon.svg magic wand 
5. When the response is ready, click Send
Screenshot 2023-04-25 at 10.16.40 AM.png


Edit a Review Response

Once you have responded to a Review, you can edit that response if needed.

Google Facebook

To edit a response to a Google Review, 

1. Click on Reviews from the home screen in the desktop app
2. Select the desired review
3. Hover your mouse over the comment you would like to update
4. Click on the edit icon Edit__Simple_.svg
5. Edit the message 
6. Click Update

Delete a Review Response

Google allows you to delete your responses to a Google Review if needed. Facebook does not allow you to delete comments, it only allows you to edit the comment.

Google Facebook
To delete a response on a Google Review, 

1. Click on Reviews from the home screen in your Weave software
2. Select the desired review
3. Hover your mouse over the response you would like to delete
4. Click on the delete icon Trash.svg
5. Click Yes 

Was this article helpful?