Respond to a Review

Quickly respond to reviews directly in your Weave software with Review Responses. 

Respond to a Review in the Pop-Up Notification

To enable review notifications, learn how to adjust Weave Software Notifications. 

When you receive a pop-up notification in the desktop app that someone has left a review, you can immediately respond.

1. Select Reply

2. Click into the Add a Public Reply box and type out your message

3. Select Send

You can also choose to respond in the Reviews Feature by selecting View.

Respond to a Review in the Reviews Feature

Respond to Google and Facebook Reviews directly in your the Reviews Feature.

Google Facebook

To respond to a Google Review,

1. Click on Reviews from the home screen in your Weave software
2. Select the review you want to respond to
3. Click in the text box where it says Add a public comment...
 
4. Type your response to the review
5. When the response is ready, click Send

Note: In order to use Review Responses for Facebook, you will need to log in to your Facebook account again. Click Log In Again in your Reviews Settings. Click here for more instructions.

To respond to a Facebook Recommendation,

1. Click on Reviews from the home screen in your Weave software
2. Select the review you want to respond to
3. Click in the text box where it says Add a public comment...
 
4. Type your response to the review
5. When the response is ready, click Send

Tip: Hover over a response made by your team and select the reply icon to add a reply to that response. This can be helpful for clarifications from other team members. 

Edit a Review Response

Once you have responded to a Review, you can edit that response if needed.

Google Facebook

To edit a response to a Google Review, 

1. Click on Reviews from the home screen in your Weave software
2. Select the desired review
3. Hover your mouse over the comment you would like to update
4. Click on the edit icon
5. Edit the message 
6. Click Update

To edit a comment on a Facebook Recommendation, 

1. Click on Reviews from the home screen in your Weave software
2. Select the desired review
3. Hover your mouse over the comment you would like to update
4. Click on the edit icon
5. Edit the message 
6. Click Update

Delete a Review Response

Google allows you to delete your responses to a Google Review if needed. Facebook does not allow you to delete comments, it only allows you to edit the comment.

Google Facebook

To delete a response on a Google Review, 

1. Click on Reviews from the home screen in your Weave software
2. Select the desired review
3. Hover your mouse over the response you would like to delete
4. Click on the delete icon
5. Click Yes 

Facebook does not allow businesses to delete their comments on Facebook Recommendations. However, you can edit the comment. Click here for instructions on editing a comment to a Facebook Recommendation.