Respond to a Review

Quickly respond to reviews directly in your Weave software with Review Responses. 

Reviews is a premium feature and may not be a part of your current Weave software. Learn how to get Reviews for your team.

Note: In order to respond to reviews in Weave, you must have Admin or Advanced Team Member access.

Respond to a Review in the Pop-Up Notification

To enable review notifications, learn how to adjust Weave Software Notifications. 

When you receive a pop-up notification in the desktop app that someone has left a review, you can immediately respond.

1. Select Reply

2. Click into the Add a Public Reply box and type out your message

3. Select Send

You can also choose to respond in the Reviews Feature by selecting View.

Respond to a Review in the Reviews Feature

Respond to Google and Facebook Reviews directly in your the Reviews Feature.

Google Facebook
To respond to a Google Review,

1. Click on Reviews_Invert.svg Reviews from the home screen in your Weave software
2. Select the review you want to respond to
3. Click in the text box where it says Add a public comment...
 
Screen_Shot_2021-07-12_at_1.16.01_PM.png
4. Type your response to the review
5. When the response is ready, click Send
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Edit a Review Response

Once you have responded to a Review, you can edit that response if needed.

Google Facebook

To edit a response to a Google Review, 

1. Click on Reviews from the home screen in your Weave software
2. Select the desired review
3. Hover your mouse over the comment you would like to update
4. Click on the edit icon Edit__Simple_.svg
5. Edit the message 
6. Click Update

Delete a Review Response

Google allows you to delete your responses to a Google Review if needed. Facebook does not allow you to delete comments, it only allows you to edit the comment.

Google Facebook
To delete a response on a Google Review, 

1. Click on Reviews from the home screen in your Weave software
2. Select the desired review
3. Hover your mouse over the response you would like to delete
4. Click on the delete icon Trash.svg
5. Click Yes 

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