If a fax fails to deliver for any reason, you can see the reason why the fax didn't send:
- From your Desktop App, click on the Fax icon
- Click Sent at the top
- Find the fax that you want to check the status
- If it says Failed in red, click on Failed to see the reason for the delivery failure
- To resend the fax, click on the retry button
Note: If you see the error message “receiver_communication_error, code 3301” and the fax won’t send, the receiving fax line is busy. You’ll have to try again later.
For more information on troubleshooting fax issues, click here.