If a fax fails to deliver for any reason, you can see the reason why the fax didn't send:

  1. From your Desktop App, click on the Fax icon
  2. Click Sent at the top
  3. Find the fax that you want to check the status
  4. If it says Failed in red, click on Failed to see the reason for the delivery failure
  5. To resend the fax, click on the retry button

Note: If you see the error message “receiver_communication_error, code 3301” and the fax  won’t send, the receiving fax line is busy. You’ll have to try again later.

For more information on troubleshooting fax issues, click here

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