Day of the Week or Days to Send Filters allow you to choose the days of the week your automated reminders are sent. If you don’t want an automated reminder to go out to your customers when you aren’t in the office, you can apply Days of the Week filters to your auto reminder messages. The reminder will go out on the closest possible send day.
The availability of this feature is dependent on your practice management software.
Adjust Your Day of the Week Filter
- Within the Weave Portal, select Messages from the left navigation menu
- Click Reminder Settings in the dropdown
- Select the bubbles below the different days of the week to choose which days you want your reminders to be send
Even if you choose to unselect a day or two, your customers will still receive a reminder days before their appointment.
For example, if you don’t want reminders to be sent on a Saturday or Sunday, then a 2-day reminder would be sent on Friday for their appointment on Monday. Then a 1 day before reminder would change and send on Monday. If there is already a same-day reminder set up that reminder will overrule the 1-day before reminder, and the 1-day reminder will not send at all.