Automated recall reminders keep your chairs filled by sending out reminders to your overdue patients. Customize reminders to go out via text or email. You can also filter by location and recall type.

The availability of this feature is dependent on your Weave bundle. Schedule a time with a Weave representative to learn more.

The availability of this feature is dependent on your practice management software.

Once your Recall Reminders are set up, you can view your Recall Analytics in the desktop app by clicking on Blue_Analytics.svg Analytics. 

Note: At this time, you will have to contact support to edit email templates for any auto reminder. 

Setting up Recall Reminders

  1. Select the Hamburger_Menu.svg Menu icon in the upper right corner
  2. Click on Settings.svg Settings
  3. Select Automated_Reminders.svg Auto-Reminders
  4. Click on the Recall Reminders option
  5. Hover over a reminder to Edit.svg Edit, Copy.svg Duplicate, or Delete.svg Delete an existing reminder
  6. Edit the reminder details, selecting Next to advance

    Note: Messages may take up to one hour to send.

  7. Select which locations to send to, or toggle on All to send to all locations
  8. Select the Recall Types you want to include in the campaign
  9. Click Save to finish

You can also add advanced filters. Learn how

Note: Once your automated recall reminders are set up and toggled on they will queue up and start to send the following day. You can check your Auto Messages Queue to see when, and to who, your messages are being sent.




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