Select Recipients for Email Marketing Campaign

To send an email campaign, you will need to select the recipients to whom you want the email to be sent.

The availability of this feature is dependent on your Weave bundle. Schedule a time with a Weave representative to learn more.

You will have two options for selecting recipients:

  1. Choose your list of customers within Weave by selecting a filtered group you have previously created (the availability of this functionality is dependent on your practice management software)
  2. Uploading a custom email list with a .csv file.
Select a filtered group Upload a custom email list (CSV file)
Depending on your integration with Weave, you can create a filter from your synced list of customers. Once your filters are created, you can select a filter group to use for an email campaign.
  1. Click on the Patients or Customers tab
  2. Select either Plus.svg Add Filter or select one from the created filters list

Once you have your list of recipients ready, click send.

After sending the Email:

  1. You will receive confirmation that your email campaign has been sent
  2. (Optional) Click Save As Template if you would like to use it again

If a customer would like to reply, it will be sent to the office email in use (which can be changed in your messages settings) as long as the email is a valid domain.

You will also be able to see stats on how the email campaign is doing including:

  • Number of recipients
  • Number of times opened
  • Number of clicks in the email
  • How many unsubscribed in the email
  • Date sent 

Find all of these stats by clicking Updates.svg Email Marketing from the left side of the Weave Portal. Select Campaigns. Make sure the Sent tab is chosen at the top of the page. 

CSV Troubleshooting

If you get an error when trying to upload a custom email CSV file please see the list for issues that can cause an upload error:

  • The file type is not .csv

  • The column header with the email addresses does not say email (all lowercase)

  • There is a column heading that is blank, if so then delete all columns except the email column

  • Your CSV has more that 10,000 entries

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