Sending Faxes

Weave's Fax feature is designed to be the easiest fax service you will ever use. Never refill the paper tray again! Follow these steps to send faxes through Weave.

This is a premium feature and may not be a part of your current Weave software.

Note: Before you can start using Weave Fax, you will need to port your office fax number over to Weave. See Port Your Phone and Fax Number(s) to Weave for more information about porting phone numbers to Weave.

Send a Fax (Desktop)

  1. Click on Fax_Invert.svg Fax icon
  2. Click on the Plus.svg icon at the bottom right corner
  3. Select Click to Add under recipients
  4.  Check the boxes next to the recipient(s) you would like to send the fax to

    Tip: Add new recipients to your Fax Directory by clicking on the More.svg ellipses icon in the top right corner. Click User_Management.svg New Fax Contact and fill out the information.

  5. Click Add Recipient(s) when you are done
  6. Select which of your fax numbers you want the fax to be sent from in the Label field by using the Carrot_Down.svg dropdown arrow

    Tip: If you do not have multiple fax numbers, you will not see this option.

  7. If desired, type in a memo to be added to the cover sheet The cover sheet includes: 
    • The number you are sending to
    • The name of your office 
    • Your office fax number 
    • Date 
    • Page count
    • Memo (optional)

      Tip: If you do not want a cover sheet, click on the toggle TOGGLEGIF.gif next to Include Cover Sheet to disable the cover sheet.

  8. Upload the file you want to send in your fax

    Note: Weave Fax accepts PDF, JPG, and PNG file types. See Fax Troubleshooting for more information about file format and size requirements.

  9. Click Next to generate the fax
  10. Select Preview if you want to preview the cover sheet and/or fax before sending
  11. Click Send to complete 

Once you have sent the fax, it will take you to your Sent column in your Fax App. If there are any errors with a fax delivery, it will say Failed in red next to the fax. Keep in mind that these will be normal fax errors. See Fax Troubleshooting more information about troubleshooting.

Send a Fax (Mobile)

You can also send faxes from your Weave Mobile App. This means you can take a picture with your cell phone and send the image via fax. Follow these instructions to send a fax from your mobile app. 

  1. Tap on the Fax_Invert.svg Fax icon
  2. Click New Fax at the bottom of your screen
  3. Tap on the photo icon to take a photo or select a picture from your photo library

  4. Once you have uploaded your image(s), click Next Step
  5. Type in the fax number you want to send the fax to in the Fax Number field
  6. Click Send Fax

Note: If you’re having trouble sending faxes with the mobile app, make sure your phone’s camera is enabled with the mobile app in the device settings.

Looking for more? Learn the foundations of Fax in the Weave Training Camp course for Weave Plus or Weave Core depending on your product bundle.

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