Weave Call Analytics allows you to see the following data from your office:
- Call volume
- Missed call data
- Call tracking
To access Call Analytics:
- Click
Analytics
- Select
Phone
From here, you can use the Calendar icon in the top right corner to filter the data by day, week, month, or a custom start and end date.
Use the dropdowns below the Incoming Calls section to see more information about your calls.
- Select
- Click Call Records
Use the Filter icon in the top right corner to see data for a specific phone or range of dates. You can also select the Export button to download the Call Records report of a day or month.
Tip: Based on your practice management system and Weave package you may have access to additional recall reminders and recall analytics.
Note: To access Phone Analytics for a multi-location account, see this article.
Watch the video below to get an overview of phone call analytics.