If you are taking advantage of Weave’s Automated Recall Reminders, you also have access to Recall Analytics, which allows you to identify how patients have responded to your recall reminder or identify outdated contact information.
The availability of this feature is dependent on your Weave bundle. Schedule a time with a Weave representative to learn more.
To find Recall Analytics in the desktop app:
- Click Analytics on the home page
- Select Auto Recall
Within the report, you can see:
- Not Scheduled: Patients who received the message but did not schedule an appointment
- Not Received: Patients who did not receive the message because the contact information was outdated
- Scheduled: Patients who scheduled an appointment after receiving the message
Click on one of the numbered circle graphs to see a list view of the data. Each list shows the name of the patient, the type of message that was sent (email or text), and the date the patient was last contacted.
Click the date at the top of the Not Scheduled, Not Received, or Scheduled pages to change the date range you are seeing.
Tip: In order to use Recall Analytics, Set Up Recall Reminders.
Note: If you are using Weave Unify for multi-location offices, you can filter your analytics results by location by logging into the parent account.