Manage Voicemail or Call Forwarding Phone (Holiday) Overrides

Quickly manage your call routing for upcoming holidays and office closures in advance with the new Override Feature, allowing you to set a beginning and ending date and time for either Call Forwarding or Voicemail Override.

You must have the user roles of Super Admin or Advanced Team Member to access this feature. See your role.

Before you turn on Voicemail Override, record a voicemail greeting.

Note: You can only create one override at a time per location or department.

Mobile App

  1. Within the mobile app home page, select the Blue_Settings.svg Settings icon
  2. Tap Phone
  3. If you have separate departments, choose the main line or department for the override. If not, skip this step
  4. Click Voicemail Override (VMO)
  5. Tap the Create Override button in the center of the screen
  6. Select the voicemail greeting from the dropdown
  7. Toggle on Add Start/End Time (Optional)
  8. If you choose to add a start and/or end time, use the dropdowns to choose dates & times

    Note: If you add a start time only, the override will stay on until you manually turn it off by clicking Remove Override in the portal, desktop, or mobile app. If you add an end time only, override will automatically turn on immediately and turn off at the end time

  9. Select Create Override

Forward Call

  1. Within the mobile app home page, select the Blue_Settings.svg Settings icon
  2. Tap Phone
  3. If you have separate departments, choose the main line or department for the override. If not, skip this step
  4. Select Call Forwarding
  5. Tap the Create Override button in the center of the screen
  6. Select the Forwardng Number from the dropdown or + Add Number for a new number
  7. Toggle on Start/End Time (Optional)
  8. If you choose to add a start and/or end time, use the dropdowns to choose dates & times

    Note: If you add a start time only, the override will stay on until you manually turn it off by clicking Remove Override in the portal, desktop, or mobile app. If you add an end time only, override will automatically turn on immediately and turn off at the end time

  9. Select Create Override

Edit or remove an override by opening the Voicemail Override Call Forwarding page and selecting the more-vertical.svg More icon in the override box.

Weave Portal or Desktop App

Weave Portal Desktop App
  1. Within the Weave Portal, click Phone.svg Phone in the left navigation menu
  2. Select Override
  3. Click + Create Override
  4. Select the Override Type (Send to Voicemail or Forward Call)
  5. Choose the Voicemail Greeting or Forwarding Number from the dropdown
  6. Check the box for Add Start/End Time (Optional)

    Note: If you add a start time only, the override will stay on until you manually turn it off by clicking Remove Override in the portal, desktop, or mobile app. If you add an end time only, override will automatically turn on immediately and turn off at the end time.

  7. If you choose to add a start and/or end time, use the dropdowns to choose dates & times
  8. Click Create Override

Once you have finished creating the override, you can return to the override page in the Weave Portal, desktop app, or mobile app to edit or remove any override.

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