How to set up voicemail override for holiday or other specific needs.
You must have the user roles of Admin or Advanced Team Member to access this feature. See your role.
Record Your Greeting
Before you turn on Voicemail Override, you will need to have a greeting in place. You can choose to either record a new greeting or select one you already have recorded.
If you need to record a new greeting, you can do so in the following ways:
-
Login to your Weave mobile app
-
Select the
Settings icon from the home screen
- Select the
Phone setting
- If you have the Departments feature, select Departments. If not, continue to step 5.
-
Select Voicemail Override
- Tap Select Greeting
- Select
Record New
- When you're ready to start recording tap on the red circle
and record your message
- When you're done, tap on the red square
to stop recording
- Give your greeting a name so you can identify it later
- Press Save
Once your greeting is recorded, follow these steps to turn on Voicemail Override.
Once your greeting is recorded, follow these steps to turn on Voicemail Override.
Once your greeting is recorded, follow these steps to turn on Voicemail Override.
Once your greeting is recorded, you will need to turn on voicemail override by following the directions below.
Turn On or Off Voicemail Override
Note: If you have a Phone Tree set up for your phone system, Voicemail Override will override the phone tree as well. If you wish to keep the Phone Tree in place, you can change the main greeting instead of using the Voicemail Override feature.
If you have the Main Line or Departments options in the Phone section, turn on voicemail override there.
- Go to the Weave Portal
- Click
- Select Voicemail Override
- Select the greeting you want to use
- Toggle on the VMO Active button
When you return to the office, turn off the voicemail override message by clicking on the VMO alert that will appear at the top of your Weave Desktop App.
- Go to the
Menu in the top right corner
- Select
Settings
- Click
- Select the greeting you want to use
- Toggle on Voicemail Override
-
Login to the Weave mobile app
-
Select the Settings icon from the home screen
-
Select the
-
If you have the Departments feature, select the desired Department or Main Line. If not, continue to step 5.
-
Select Voicemail Override
-
Tap Select Greeting to choose one of your existing greetings or to record a new one
-
Toggle on the Voicemail Override button
. The changes will automatically save
When you return to the office, turn off the voicemail override message by clicking on the VMO alert that will appear at the top of the Weave mobile app.
You'll need to remember to turn off voicemail override after the holidays or break to receive customer calls normally.