Mass Messaging Customers on your Schedule

Snow Day? Unexpected closure? Running behind schedule? Or just want to follow up with all the unconfirmed patients for a particular day? With Weave you can send a mass or group text to everyone on your schedule for a specific day.

The availability of this feature is dependent on your practice management software.

Mass Messaging allows you to send a text blast out to all the patients on your schedule that day. Send a friendly reminder to your patients about their appointments and help them make every cleaning with day before, week before, and month before reminders.

Looking for bulk messaging? See this article.

Mass messaging with the desktop app

Here’s how it works:

  1. Select your Blue_Schedule.svg Schedule icon in the Weave Desktop Software

  2. Click on the Filter-Alt.svg Filter Icon

  3. Filter to message All, Confirmed, or Not Confirmed along with desired locations, practitioners, and data sources

  4. Select Apply
  5. Click on the Message.svg Message icon at the top of your Schedule

  6. Compose your message by clicking in the text box and select Send

Mass messaging with the mobile app

When you use the Weave mobile app to call or text your patients, it looks like you are calling from your business number. The schedule messaging feature allows you to text everyone on your schedule for a specific date, letting them know about unexpected closures or changes in schedule. 

  1. Select the Blue_Schedule.svg Schedule icon from your Weave mobile app home screen
  2. Tap the Filter-Alt.svg Filter Icon
  3. Filter the status to message All, Confirmed, or Not Confirmed along with desired locations, providers, data sources, and fields
  4. Select Apply
  5. Tap the Message.svg Message icon at the top of your schedule

    Note: If customers on your schedule do not have a number to message or only allow calls, you will see the option to Send Text with the number of available patients to message after that. You can also click on Call Only to see a list of customers who cannot be messaged. See a list of customers who have no available contact method by clicking on No Contact.

  6. Type to compose a message from scratch or select from the Message Templates located above the keypad
  7. If you select Message Templates, choose a pre-composed message from the pop-up
  8. When the message is ready, tap Send
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