Snow Day? Unexpected closure? Running behind schedule? Or just wanting to follow up with all the unconfirmed patients for a particular day? With Weave you can send a mass or group text to everyone on your schedule for a specific day.
The availability of this feature is dependent on your practice management software.
Schedule Messaging allows you to send a text blast out to all the patients on your schedule that day. Send a friendly reminder to your patients about their appointments and help them never miss a cleaning again with day before, week before, and month before reminders.
Schedule messaging with the desktop app
Here’s how it works:
-
Select your
Schedule icon in the Weave Desktop Software
-
Click on the
Filter Icon
-
Filter to message All, Confirmed, or Not Confirmed along with desired locations, practitioners, and data sources
- Select Apply
-
Click on the
Message icon at the top of your Schedule
-
Compose your message by clicking in the text box and select Send
Schedule messaging with the mobile app
When you use the Weave mobile app to call or text your patients, it looks like you are calling from your business number. The schedule messaging feature allows you to text everyone on your schedule for a specific date, letting them know about unexpected closures or changes in schedule.
- Select the
Schedule icon from your Weave mobile app home screen
- Tap the
Filter Icon
- Filter the status to message All, Confirmed, or Not Confirmed along with desired locations, providers, data sources, and fields
- Select Apply
- Tap the
Message icon at the top of your schedule
Note: If customers on your schedule do not have a number to message or only allow calls, you will see the option to Send Text with the number of available patients to message after that. You can also click on Call Only to see a list of customers who cannot be messaged. See a list of customers who have no available contact method by clicking on No Contact.
- Type to compose a message from scratch or select from the Message Templates located above the keypad
- If you select Message Templates, choose a pre-composed message from the pop-up
- When the message is ready, tap Send