Weave allows you to easily invite your customers to review your business on Google or Facebook. Follow these instructions to get your Reviews set up to start sending review invitations to your customers.

This is a premium feature and may not be a part of your current Weave software.

Connect Your Google & Facebook Business Accounts

Review Invitations invite your customers to review your business on Google and/or Facebook. Follow these instructions to connect your Google and/or Facebook Business accounts to Weave.

  1. Click on the Reviews icon
  2. Click on the settings icon in the upper right hand corner
  3. Sign in with your Google and/or Facebook Business account credentials

    reviews_setup_1.jpg

For more instructions about connecting your Google and/or Facebook accounts, click on one of the links below:

Once your Google and/or Facebook accounts are connected, you will be able to send Review Invitations to your customers.

Customize Your Text Template

You can customize the text message that is sent to the customer to leave a review. Follow these instructions to customize the text message.

  1. Click on the Reviews icon
  2. Click on the settings icon in the upper right hand corner

    reviews_setup_2.png

  3. Edit the text box under Customize your Text Message 

    Screen_Shot_2021-05-12_at_12.23.12_AM.png

    Note: While the link does not display here, it is automatically included in every Review Invitation text message.

  4. Click Save

Adjust Site Order

You can choose if Google or Facebook is presented first in the Review Invitation. Follow these instructions to adjust the site order.

  1. Click on the Reviews icon
  2. Click on the settings icon in the upper right hand corner

    reviews_setup_2.png

  3. Drag and drop the site you want to display first to the top

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Turn On Auto-Text Review Invitations

The availability of this feature is dependent on your practice management software

Auto-Text Review Invitations will send out a Review Invitation automatically after a customer's scheduled appointment. Follow these instructions to turn on Auto-Text Review Invitations.

  1. Click on the Reviews icon
  2. Click on the settings icon in the upper right hand corner

    reviews_setup_2.png

  3. Click the toggle next to Auto-Text Review Invitations 
  4. Select from the dropdown menu how soon after the appointment you want the Review Invitation to send to the customer
    Screen_Shot_2021-05-12_at_12.19.04_AM.png

Tip: Weave recommends that you turn on Auto-Text Review Invitations, but invite your established customers to leave a review while they are still in the office. A manual Review Invitation will override an automated Review Invitation. Weave will not send a review invite to the same customer more than once every 60 days.

 

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