Once your Google and/or Facebook Business accounts are connected to Weave, you can easily invite your customers to review your business from Weave.
This is a premium feature and may not be a part of your current Weave software.
For instructions to set up your Reviews, visit Set Up Reviews.
Tip: Weave can also send out Review Invitations automatically after a customer's appointment. The availability of this feature is dependent on your practice management software. Click here for instructions to set up Auto-Text Review Invitations.
Customize Your Text Template
You can customize the text message that is sent to the customer to leave a review. Follow these instructions to customize the text message.
- Click on the
Reviews icon - Click on the
Settings icon in the upper right hand corner - Edit the message under Customize your Text Message by clicking in the text box
Note: While the link does not display here, it is automatically included in every Review Invitation text message.
- Click Save
Send from the Reviews App
- Click on the
Reviews icon - Click on the
Send icon in the lower right corner - Search a customer's name or enter a 10 digit phone number
Tip: You can add up to 10 customers or numbers at a time.
- Click on Send Reviews Request
- Tap on the Reviews icon
- Tap on the
Plus sign in the lower right hand corner - Type in a customer's name or enter a 10 digit phone number
Tip: You can add up to 10 customers or numbers at a time.
- Click Send
Send from the Schedule App
The availability of this feature is dependent on your practice management software
- Select the
Schedule icon - Click on a patient's name to expand the menu
- Click on the
Star icon underneath the customer's name - Click Send
- Tap on the Schedule icon
- Select to view your schedule via Calendar or List view
- Tap on the patient you want to send review invite to
- Click on the Star icon
- Click Send