Once your Google and/or Facebook Business accounts are connected to Weave, you can easily invite your customers to review your business from Weave.
For instructions to set up your Reviews, visit Set Up Reviews.
Tip: Weave can also send out Review Invitations automatically after a customer's appointment. The availability of this feature is dependent on your practice management software. Click here for instructions to set up Auto-Text Review Invitations.
Customize Your Text Template
You can customize the text message that is sent to the customer to leave a review. Follow these instructions to customize the text message.
- Click on the
Reviews icon - Click on the
Settings icon in the upper right hand corner - Edit the message under Customize your Text Message by clicking in the text box
Note: While the link does not display here, it is automatically included in every Review Invitation text message.
- Click Save
Send from the Reviews App
- Click on the
Reviews icon - Click on the
Send icon in the lower right corner - Search a customer's name or enter a 10 digit phone number
Tip: You can add up to 10 customers or numbers at a time.
- Click on Send Reviews Request
- Tap on the Reviews icon
- Tap on the
Plus sign in the lower right hand corner - Type in a customer's name or enter a 10 digit phone number
Tip: You can add up to 10 customers or numbers at a time.
- Click Send
Send from the Schedule App
The availability of this feature is dependent on your practice management software.
- Select the
Schedule icon - Click on a patient's name to expand the menu
- Click on the
Star icon underneath the customer's name - Click Send
- Tap on the Schedule icon
- Select to view your schedule via Calendar or List view
- Tap on the patient you want to send review invite to
- Click on the Star icon
- Click Send