Here are some of the most common phone customization features that are available with your new Weave phone system.
Customizations you can set up yourself
You can forward all inbound calls to any number yourself by turning on your call forwarding in your Weave Software. For instructions, visit our Call Forwarding article.
Note: If your forwarding phone number is provided by another service provider, Weave is unable to provide support beyond ensuring the call is sent to the designated forwarding phone number.
Customizations Customer Support can help you set up
Note: If you are no longer in the Onboarding process, contact customer support to enable the phone customizations you'd like as listed below. Please allow 3 business days for phone customization feature requests to be activated.
This allows you to set only certain phones to ring with incoming calls. If no one answers, then the call can go to voicemail or roll over to other phones in the office.
Contact our Support team to set up a call group. Once created, you can edit your existing call groups in your Weave Portal.
Contact our support team if you would like a phone tree set up. Once created, you can edit your existing phone tree in your Weave Portal.
To set up Presence Mode, contact our Support team.
To set up Speed Dials, contact our Support team.
Contact our support team to enable paging on your devices.
Tip: Paging is different than Intercom. Intercom allows you to make an announcement to another phone in your office. This is a feature automatically programmed into your phones and does not require any setup to use. Click here for more information.