The Office Hours setting in your Weave software controls when your phones ring and when specific Voicemail Greetings are played. This is real-time manipulation of your phone system and Voicemail Greetings.
You must have the user role of Super Admin to access this feature. See your role.
There are 4 settings within Office Hours. Unless customized these settings will operate thus:
- Open Hours: Your phones will ring on incoming calls during open hours. If no answer, the call will go to your Open Hours Voicemail Greeting.
- Closed Hours: Incoming calls will go straight to your Closed Hours Voicemail Greeting.
- Lunch Hours: Incoming calls will go straight to your Lunch Hours Voicemail Greeting. If Main Line & Departments is enabled for your account, you'll need to go to the Weave Portal to adjust lunch hours.
- Break Hours. Incoming calls will go straight to your Break Hours Voicemail Greeting. If Main Line & Departments is enabled for your account, you'll need to go to the Weave Portal to adjust breaks.
To assign your Voicemail Greetings to Open Hours, Closed Hours, Lunch Hours, or Break Hours, visit Set Up Voicemail.
Note: Office Hours are set 7 days at a time. If you need to adjust your hours on a specific day of the week, make sure you only change it a week or less in advance.
Office Hours can be adjusted in your Weave desktop and mobile app. To set or edit your office hours, follow the instructions below.
- Click on the
Menu icon in the top right corner - Select
Settings
- Select
Office Hours
- Click on the
edit icon next to the day of the week you want to edit - Adjust the hours for that day or mark your office as closed for the day
- Select Closed On (Day) to prevent phones from ringing that day
- Add Lunch or Break hours if needed
- Select the times you want your phones to start and stop ringing for the day in the Open and Close sections
- Click Save
- Tap on the
Settings icon
- Select Office Hours
- Choose the day of the week you want to edit
- Adjust the hours for that day or mark your office as closed for the day
- Toggle on/off if you want the phones to ring that day
- Tap on a default time to change the start and stop time for the event (break or lunch)
- Toggle off any event you don't want to use
Tip: If you're having trouble accessing or editing office hours and you're an admin or advanced team member, try deleting the mobile app and reinstalling it. Update your device's software.