Set or Edit Office Hours

The Office Hours setting in your Weave software controls when your phones ring and when specific Voicemail Greetings are played. This is real-time manipulation of your phone system and Voicemail Greetings.

Note: In order to edit office hours, you must have the admin or advanced team member user role.

There are 4 settings within Office Hours. Unless customized these settings will operate thus: 

  1. Open Hours: Your phones will ring on incoming calls during open hours. If no answer, the call will go to your Open Hours Voicemail Greeting.
  2. Closed Hours: Incoming calls will go straight to your Closed Hours Voicemail Greeting. 
  3. Lunch Hours: Incoming calls will go straight to your Lunch Hours Voicemail Greeting. 
  4. Break Hours. Incoming calls will go straight to your Break Hours Voicemail Greeting. 

To assign your Voicemail Greetings to Open Hours, Closed Hours, Lunch Hours, or Break Hours, visit Set Up Voicemail.

Note: Office Hours are set 7 days at a time. If you need to adjust your hours on a specific day of the week, make sure you only change it a week or less in advance.

Office Hours can be adjusted in your Weave desktop and mobile app. To set or edit your office hours, follow the instructions below.

Desktop App Mobile App
  1. Click on the Hamburger_Menu.svg Menu icon in the top right corner
  2. Select Settings.svg Settings 
  3. Select Clock.svg Office Hours
  4. Click on the Edit.svg edit icon next to the day of the week you want to edit
  5. Adjust the hours for that day or mark your office as closed for the day
    • Select Closed On (Day) to prevent phones from ringing that day
    • Add Lunch or Break hours if needed
    • Select the times you want your phones to start and stop ringing for the day in the Open and Close sections
  6. Click Save 
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