Call Pop

When synced with your Weave phone, Call Pop allows you to easily pull up your customer's profile before you answer the phone.

View Customer Profile

When your Weave phones are synced with your software, you will see a call pop (notification) when one of your customers calls into the office. 

Click View to see the customer's profile in Weave. 

The top bar of the notification will identify which location the caller is contacting if you have multiple locations. 

Hit Ignore to delete the notification.

Below the name, the default location the patient is assigned to is listed. 

Unify - Call Pop (notification) 

With Weave Unify, you have the option to have incoming calls ring into all locations if desired. If you set up your phone system so that Location A can also answer Location B’s phone calls, your Weave Call Notifications will help you determine both the location the caller is calling and the default location assigned to them.

If the caller is a patient or customer of a different location, you will be given the option of switching your Weave software to the caller's default location when you select View.

Change Where Notifications Appear on the Screen

You can choose from two separate areas of the screen for notifications to pop up in. To do so:

1. Select the Menu icon in the top right corner of the desktop app
2. Click Settings
3. Select Notifications
4. Scroll down to Popup Location
5. Check the circle next to Top-right (Default) or Bottom-right depending on your preference

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