When synced with your Weave phone, Call Pop allows you to easily pull up your customer's profile before you answer the phone.
View Customer Profile
When your Weave phones are synced with your software, you will see a call pop (notification) when one of your customers calls into the office.
Click View to see the customer's profile in Weave.
The top bar of the notification will identify which location the caller is contacting if you have multiple locations.
Hit Ignore to delete the notification.
Below the name, the default location the patient is assigned to is listed.
Tip: Occasionally you will need to re-sync your phone with Weave (e.g. in the event of an internet or power outage). View Connect Software to Phones for more information.
Unify - Call Pop (notification)
Unify is a specific package for multi-office accounts and may not be a part of your current Weave software.
With Weave Unify, you have the option to have incoming calls ring into all locations if desired. If you set up your phone system so that one location can also answer another location's calls, your Weave Call Notifications will help you determine both the location the caller is calling and the default location assigned to them.
If the caller is a patient or customer of a different location, you will be given the option of switching your Weave software to the caller's default location when you select View.
Note: You must be set up as a Weave user at both locations to switch to the caller's location.
Change Where Notifications Appear on the Screen
You can choose from two separate areas of the screen for notifications to pop up in.
- Select the Menu icon in the top right corner of the desktop app
- Click Settings
- Select Notifications
- Scroll down to Popup Location
- Check the circle next to Top-right (Default) or Bottom-right depending on your preference
The update will automatically save
Call Pop requires your phone and your software to be synced. A brief power or internet outage can cause your phone and your software to stop communicating, and you will need to re-sync your phone.
If your incoming call notifications are not working:
Follow these instructions to sync your phone to your software.
Contact support if issues continue.