When synced with your Weave phone, Weave's Call Pop feature allows you to easily pull up your customer's profile before you even answer the phone.
View Customer Profile
When your Weave phones are synced with your software, you will see a call pop (notification) when one of your customers calls into the office.
Click View to see the customer's profile in Weave.
The top bar of the notification will identify which location the caller is contacting if you have multiple locations.
Hit Ignore to delete the notification.
Below the name, the default location the patient is assigned to is listed.
Tip: Occasionally you will need to re-sync your practice management software with Weave (e.g. in the event of internet or power outage). View Connect Software to Phones for more information.
Weave Unify Call Pop (notification)
Unify is a specific package for multi offices and may not be a part of your current Weave software.
With Weave Unify, you have the option to have incoming calls ring into all locations if desired. If you set up your phone system so that Location A can also answer Location B’s phone calls, your Weave Call Notifications will help you determine both the location the caller is calling as well as their default location assigned to them.
If the caller is a patient or customer of a different location, you will be given the option of switching your Weave software to the callers default location when you select View (as long as you are set up as a Weave User at the other location).
Note: You must be set up as a Weave user at both locations in order to see this option.
Change Where Notifications Appear on the Screen
You can choose from two separate areas of the screen for notifications to pop up in. To do so:
- Select the Menu icon in the top right corner
- Click Settings
- Select Notifications
- Scroll down to Popup Location
- Check the circle next to Top-right (Default) or Bottom-right depending on your preference
The update will automatically save
Call Pop requires your phone and your software to be synced. A brief power or internet outage can cause your phone and your software to get un-synced.
If your incoming call notifications are not working:
Follow these instructions to sync your phone to your software.
If that does not work, you can try deleting and reinstalling the Weave software.
Contact support if issues continue.