When synced with your Weave phone, Weave's Call Pop feature allows you to easily pull up your customer's profile before you even answer the phone.

View Customer Profile

When your Weave phones are synced with your software, you will see a call pop (notification) when one of your customers calls into the office. 

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Click View to see the customer's profile in Weave. 

Tip: Occasionally you will need to re-sync your practice management software with Weave (e.g. in the event of internet or power outage). View Connect Software to Phones for more information.

Weave Unify Call Pop (notification) 

Unify is a specific package for multi offices and may not be a part of your current Weave software.

With Weave Unify, you have the option to have incoming calls ring into all locations if desired. If you set up your phone system so that Location A can also answer Location B’s phone calls, your Weave Call Notifications will help you determine both the location the caller is calling as well as their default location assigned to them.

If the caller is a patient or customer of a different location, you will be given the option of switching your Weave software to the callers default location.

Note: You must be set up as a Weave user at both locations in order to see this option.

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