Listening to Voicemail Messages

Listening to voicemail is likely a big part of your day, but it doesn't have to be! Explore ways to save time and return messages faster than ever with Weave. 

Listen to General Voicemail Messages

Weave provides a few different ways to listen to your voicemail greetings in your general mailbox:

Listen on your Weave Desktop App
  1. Click on the Phone icon from the home screen
  2. Select Voicemail Voicemail.svg at the bottom of the screen
  3. Select the voicemail you want to listen to
  4. Click on the play icon Screen_Shot_2021-07-09_at_5.35.24_PM.png to listen to the message

    Screen_Shot_2021-07-09_at_5.39.08_PM.png
Listen on your Weave Phone
Dial 9000 from your Weave phone. It will inform you of any new voicemails and play them. 
Listen on your Mobile App
  1. Click the Phone App
  2. Select Voicemail icon from the menu bar at the bottom of the screen4.png
  3. Select the desired voicemail
  4. Click the Play icon to listen to the voicemail5.png
Text or Email Notification Link

Listen to your office voicemails remotely by signing up for Email and or text notifications.

To do this: 

  1. Go to the Weave Admin Portal 
  2. Select Phone
  3. Select Voicemail Boxes
  4. Choose the voicemail box you want to be able to access remotely
  5. Toggle on Enable Notifications

Once you have signed up for Voicemail Notifications you will be sent a notification that a new message has been left.

Clicking on the hyperlink in the email or text will take you to a HIPAA secure link where you will log in to your Admin Portal with your Weave user name and password. From here you can listen to your voicemail messages.

See below for an example: 

 

3.png
2.png

Tip: See Set Up Voicemail > Optional Customizations to explore other customizations you can do with voicemail. 

Listen to Personal Voicemail Messages

Weave provides a few different ways to listen to your voicemail greetings in your personal mailbox:

Listen on your Weave Desktop App
  1. Click on the Phone icon from the home screen
  2. Select Voicemail Voicemail.svg at the bottom of the screen
  3. Select Personal at the top
    Screen_Shot_2021-07-09_at_5.47.05_PM.png
  4. Select the voicemail you want to listen to
  5. Click on the play icon Screen_Shot_2021-07-09_at_5.35.24_PM.png to listen to the message

    Screen_Shot_2021-07-09_at_5.47.39_PM.png
Listen on your Weave Phone
Dial 9001 from your Weave phone. It will inform you of any new voicemails and play them. 
Listen on your Mobile App
  1. Click the Phone App
  2. Select Dial
  3. Dial 9001
  4. Enter your personal extension number (101, 102, etc) followed by the # sign
  5. Enter your 4 digit pin # (the default is 1234) followed by the # sign

Tip: You can customize your pin # by going to the Admin Portal > Select Phone > Voicemail Box > Select your extension > add a PIN. See Set Up Voicemail > Customizations to explore other customizations you can do with voicemail. 

7.png
Text or Email Notification Link

Listen to your office voicemails remotely by signing up for Email and or text notifications.

To do this: 

  1. Go to the Weave Admin Portal 
  2. Select Phone
  3. Select Voicemail Boxes
  4. Choose the voicemail box you want to be able to access remotely
  5. Toggle on Enable Notifications

Once you have signed up for Voicemail Notifications you will be sent a notification that a new message has been left.

Clicking on the hyperlink in the email or text will take you to a HIPAA secure link where you will log in to your Admin Portal with your Weave user name and password. From here you can listen to your voicemail messages.

See below for an example: 

 

3.png
2.png

Tip: See Set Up Voicemail > Optional Customizations to explore other customizations you can do with voicemail. 

Was this article helpful?
4 out of 7 found this helpful