Answering voicemails is likely a big part of your day, but it doesn't have to be! Explore ways to save time and return messages faster by reading voicemail transcriptions or listening to them on any Weave platform.
Listen to General Voicemail Messages
Weave provides a few different ways to listen to your voicemail greetings in your general mailbox:
- Click on the
Phone icon from the home screen
- Select
Voicemail at the bottom of the screen
- Select the desired voicemail
- Read the transcription below the play bar or click on the
Play icon to listen to the message (Transcription is available for all offices except those with a Phone Only package)
Note: As soon as you click on a voicemail transcription, it will be marked as read. Transcriptions may not be 100% accurate. They also may not be available for voicemails before August 2023.
To mark as unread, download, or delete a voicemail, select the ellipses icon next to the voicemail and select the
Download,
Mark Unread, or
Delete Voicemail buttons.
Dial 9000 from your Weave phone. It will inform you of any new voicemails and play them.
For offices with multiple locations, each office will have a different number to dial when listening to general voicemails on their Weave Phone. To find each office's assigned general voicemail box number:
- Open the Weave Portal
- Select
Phone in the right side menu
- Click Voicemail Boxes from the dropdown menu
The voicemail box number will be the number following the title of the location.
- Click the
- Select
- Select the desired voicemail
- Read the transcription below the play bar or click on the
Note: To mark as unread, download, or delete a voicemail, select the ellipses icon within the voicemail tile and select the
Download,
Mark Unread, or
Delete Voicemail buttons.
Access Personal Voicemail Messages
Weave provides a few different ways to access your voicemail greetings in your personal mailbox:
- Click on the
- Select
- Select Personal at the top of the screen
- Select the desired voicemail
- Read the transcription below the play bar or click on the
Note: As soon as you click on a voicemail transcription, it will be marked as read. Transcriptions may not be 100% accurate. They also may not be available for voicemails before August 2023.
- Click the
- Select Dial
- Dial 9001
- Enter your personal extension number (101, 102, etc) followed by the # sign
- Enter your 4 digit pin # (the default is 1234) followed by the # sign
Tip: You can customize your pin # by going to the Admin Portal > Select Phone > Voicemail Box > Select your extension > add a PIN. See Set Up Voicemail > Customizations to explore other customizations you can do with voicemail.
Note: Learn how to turn on text or email notifications to listen remotely to voicemails.