Answering voicemails is likely a big part of your day, but it doesn't have to be! Explore ways to save time and return messages faster by reading voicemail transcriptions or listening to them on any Weave platform.

Desktop App

  1. Click the Blue_Phone.svg Phone icon from the home screen of the desktop app
  2. Select Voicemail.svg Voicemail at the bottom of the screen
  3. Click the dropdown at the top of the screen to select the desired voicemail box (Personal, General, or a shared box)
  4. Select the desired voicemail
  5. Read the transcription below the play bar or click on the Screen_Shot_2021-07-09_at_5.35.24_PM.png Play icon to listen to the message (Transcription is available for all offices except those with a Phone Only package.)

    Note: As soon as you click on a voicemail transcription, it will be marked as read. Transcriptions may not be 100% accurate. They also may not be available for voicemails before August 2023.

To mark as unread, download, or delete a voicemail, select the More.svg More icon next to the voicemail and select the Download.svg Download, Mark_Unread.svg Mark Unread, or Trash.svg Delete Voicemail buttons.

Weave Phone

General Voicemail Box Personal Voicemail Box

Dial 9000 from your Weave phone. It will inform you of any new voicemails in the general box and play them.

For offices with multiple locations, each office will have a different number to dial when listening to general voicemails on their Weave Phone. To find each office's assigned general voicemail box number:

  1. Open the Weave Portal
  2. Select Phone.svg Phone in the right side menu
  3. Click Voicemail Boxes from the dropdown menu

The voicemail box number will be the number following the title of the location.

Mobile App

General Voicemail Box Personal Voicemail Box
  1. Click the Blue_Phone.svg Phone icon
  2. Select Voicemail.svg Voicemail icon from the bottom of the screen
  3. Select the desired voicemail
  4. Read the transcription below the play bar or click on the Screen_Shot_2021-07-09_at_5.35.24_PM.png Play icon to listen to the message (Transcription is available for all offices except those with a Phone Only package.)

Note: To mark as unread, download, or delete a voicemail, select the More.svg More icon within the voicemail title and select the Download.svg Download, Mark_Unread.svg Mark Unread, or Trash.svg Delete Voicemail buttons.

Note: Learn how to turn on text or email notifications to listen remotely to voicemails.

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