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Receiving Inbound Calls on Your Mobile App

Enable or Disable Inbound Calls

iOS Android
  1. Click Setting_Invert.svg Settings from the home screen
  2. Select Phone 
  3. Toggle on toggle.png Receive Incoming Calls 

There will be a Caution prompt that will pop up, read through that before clicking Ok

Once you have clicked Ok the toggle will change from gray to blue. Blue will mean receiving incoming calls’ is turned on. 

If at any time you need to turn that off you can come back here and toggle it off.

Incoming Calls

iOS Android

Now that your Receive Incoming Calls is turned on, this is what it will look like when a call comes through to your mobile phone.

  • When someone is calling your office phone number, it will show the customers name and will show that it is Weave Audio calling. You can X.svg Decline or Check.svg Accept the call.

  • Once the call is Accepted to be able to see the customers information, click on the Weave Icon in the bottom right corner.

  • Now that you have clicked into Weave, you will be able to see more about who is calling with their name, gender, age and activity status.

  • It will show the customers Previous Visit Date and the Next Visit Date. Making it easy for you to reference that information.

  • At any point while you are on the call and you need to access the Key Pad, click the blue Keypad.svg Key Pad button.

  • When you need to return back the main page, click the red X.

  • By clicking on the the Pause.svg pause button, you can hold the call. Keep in mind, it will only hold the call on your phone. When it is active, it will turn from blue to green.

  • You will be able to place the call on speaker by clicking on the Speaker.svg button in the middle.

  • At anytime during the call, you can mute yourself by clicking on the microphone with a slash through it. It will only mute your side of the call.

  • When the call is completed, you can select the red End Call button to end the call.

Note: Mobile App call quality can be fixed by solving any network issues or switching to the mobile carrier.

Bluetooth Phone Calls

To make and receive calls you will need to connect your bluetooth speakers or headset to your mobile phone before making the call. This may vary based on the make/model of the blue tooth device.

Placing Bluetooth calls

  1. Select your phone Settings icon
  2. Select the Bluetooth from the menu
  3. Make sure the Bluetooth is toggled ON

Receiving Bluetooth calls

  1. Select your phone Settings icon
  2. Select Accessibility
  3. Tap on the Touch Option
  4. Scroll to the bottom of the Touch screen and click on Call Audio Routing
  5. Change this setting to Bluetooth Headset

Now calls will come into your headset whether you answer them through your headset’s answer button or the Check.svg Accept button on your phone screen.

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