Take calls on the go through the Weave Mobile App.
You must be granted access to the mobile app in order to log in on your device. If you want to change the mobile access permission settings for a user, you will need to edit their user access settings.
You cannot transfer calls between a desk phone and the mobile app at this time.
Enable or Disable Inbound Calls
- Click
Settings from the home screen
- Select Phone
- Toggle on
Receive Incoming Calls
There will be a Caution prompt that will pop up. Read through that before clicking Ok.
Once you have clicked Ok, the toggle will change from gray to blue. Blue will mean receiving incoming calls is turned on.
Turn the toggle off to stop receiving calls on the mobile app.
- Click
- Select
Phone
- Toggle off
Incoming Calls
Once Receive Incoming Calls is turned on, you'll start receiving calls through the mobile app.
-
When someone is calling your office phone number, it will show the customer's name and it is Weave Audio calling. You can
Decline or
Accept the call.
-
Once the call is Accepted, you can see the customer's information. Click on the Weave icon in the bottom right corner.
-
Now that you have clicked into Weave, you will be able to see more about who is calling with their name, gender, age, and activity status.
-
It will show the customer's Previous Visit Date and the Next Visit Date.
-
At any point on the call, if you need to access the Key Pad, click the blue
Key Pad button.
-
When you need to return back the main page, click the red X.
-
Clicking the
Pause icon holds the call. Keep in mind, it will only hold the call on your phone. When it is active, it will turn from blue to green.
-
Place the call on speaker by clicking on the
button in the middle.
-
At any time during the call, mute yourself by clicking on the microphone with a slash through it. It will only mute your side of the call.
-
When the call is complete, select the red End Call button to end the call.
Now that your Receive Incoming Calls is turned on, this is what it will looks like when a call comes through to your mobile phone.
-
If someone is calling your office phone number, it will show the customer's name, gender, age, and activity status.
-
You have the option to
-
Once the call is answered, you can see the phone number the customer is calling from.
-
Click on the
-
Place the call on speaker by clicking on the
-
You will have access to a keypad during your phone call by selecting the center button. When you need to return to the main page, click the X.
-
At any time during the call, mute yourself by clicking on the microphone with a slash through it. It will only mute your side of the call.
-
When the call is complete, select the red End Call button to end the call.
Note: Mobile app call quality can be fixed by solving any network issues or switching to the mobile carrier. If you're not receiving any incoming calls, make sure the call groups you expect to get calls for include your mobile user.
Outbound Calls
- Click
Phone
- Directly return any calls by selecting the number on the
Recent Calls page
- Select a profile from the Call tab and tap on the
Phone icon
- Click on the
Dial Pad icon in the bottom right corner of the Call tab and enter the number you’d like to call
- In the Voicemail tab, click on a voicemail and the
Tip: If you're having trouble placing a call, check your wifi connection or switch to data. Try reinstalling the mobile app to the newest version and check your phone for software updates. If this does not work, contact support.
Bluetooth Phone Calls
Connect your Bluetooth speakers or headset to your mobile phone before making the call. This may vary based on the make/model of the blue tooth device.
Placing Bluetooth calls
- Select your phone's Settings icon
- Select Bluetooth from the menu
- Make sure the Bluetooth is toggled ON
Receiving Bluetooth calls
- Select your phone's Settings icon
- Select Accessibility
- Tap on the Touch Option
- Scroll to the bottom of the Touch screen and click on Call Audio Routing
- Change this setting to Bluetooth Headset
Now calls will come into your headset whether you answer them through your headset’s answer button or the Accept button on your phone screen.