Need help with your Auto Reminders? Follow these common troubleshooting steps and tips.
The availability of this feature is dependent on your practice management software
For instructions on getting started with setting up your auto reminders, click here.
Status of Automated Messages
Need to check the status of one or multiple automated message? Click here for instructions on using your Messages Queue to check the status of your messages.
Automated Reminders are not going out
If your Auto Reminders are not sending out, consider these troubleshooting tips:
- Was your server turned off?
- Was your server updated?
- Did you update your Practice Management Software?
If yes to any of the above, please chat or call our support team to let us know this information. For the quickest results, please be ready for us to do a remote session with you and have access to your server.
Appointment Reminders are showing the wrong time
Are your appointments showing an hour or two off?
If so, check the timezone on your workstation and server computers. Ensure that timezones on both the workstation and servers are set correctly, and then restart your Weave Desktop App.
Daylight Savings Time
Your server’s time settings affect when automated messages are sent, the times listed for your appointments, and more. To ensure correct timing for these crucial Weave features, update your time settings based on the type of server your office uses.
- If you have an in-office server:
Make sure that the time on your server is correctly updated to Daylight Saving Time, or that it has settings in place to automatically update once the time change takes place.
- If you have a cloud-based or remote server:
Contact the business hosting your server to make sure that the timezone is set in such a way that it will update to Daylight Saving Time.