If you have signed up for Weave Unify, you will get additional functionality in your Weave phones and software to manage your business across multiple locations.

Unify is a specific package for multi offices and may not be a part of your current Weave software.

Weave Unify overview video

 

Weave Unify features

  • Software location switching in app - quickly switch between your locations to access location specific information
  • Chat with team members across all location with Team Chat
  • Recall reminders can be configured to send from a specific location or for a specific recall type.
  • Shared user accounts added at the parent and/or child levels - use your same credentials to log in to different locations. You will need to be added as a user to different locations from an Account Admin. Click here to learn how to add new users.
  • Location based mobile access - allows you to call and text customers from multiple locations, check call logs, messages, and voicemails
  • Multi-location phone tree  ex. If you would like to speak with our Main St location press 1, our Broadway location press 2, etc.
  • Cross location call transfer, forwarding, and dialing via EXT number
  • Location based auto reminders - automated appointment, recall, and birthday greetings 

The availability of auto reminders is dependent on your practice management software

  • Location based analytics - call analytics and recall analytics

  • Location based media recordings  - Customizable Hold and Voicemail Greetings

  • Waterfall ring groups, simultaneous ring of multiple locations, and cross-location call queues - ex. If calls are not answered within 4-5  rings at location ‘A’, the calls are then routed to location ‘B’

    • Shared patient data across multiple locations - choose which locations should receive shared patient data in the Weave Portal
    • Call from another location's phone number 
    • Call pop displays which location a patient is calling from 
    • Ability to check another location's voicemail if coverage is needed or voicemails are shared
    • Speed dial other locations/phones using Presence Keys

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