Weave Text Connect feature is a widget that can be installed on your website that allows customers to connect with you and start a text conversation.
This feature is an add on feature. Check with your admin to verify it is a part of your package.
How text connect works
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Your customer can engage with our widget installed on your website by clicking on the
bubble in the bottom right corner -
From here they can choose to schedule an appointment or start a text conversation
- They enter their information through the widget
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The customer automatically receives an automated text response from your office letting them know you will get back to them as soon as you can
- Your office receives the incoming message just like a regular text message
- You will receive a pop-up notification and a notification on through
Messages -
The messages will appear at the top of your messages feed
- The sender’s name will be attached to the end of their text so that you can respond to your prospect by name
Tip: Make sure you are using Google Chrome. If experiencing issues, try clearing your cache and cookies.