Install and Use Text Connect

Weave Text Connect feature is a widget that can be installed on your website that allows customers to connect with you and start a text conversation. 

This feature is an add on feature. Check with your admin to verify it is a part of your package.

Note: The existing Web Assistant Widget will no longer be supported after December 31, 2022. To continue using Text Connect through the widget, you'll need to update your website the new Text Connect code available in the Weave Portal.

Tip: Make sure you are using Google Chrome. If experiencing issues, try clearing your cache and cookies.

Install Text Connect Widget

  1. Open the Weave Portal
  2. Select Message.svg Messages from the left navigation 
  3. Click Text Connect from the dropdown
  4. Scroll down to the Installation section to view the instructions to add the widget to your website 
  5. Copy the link to share with your IT or Web administrator or copy the code to embed it yourself on the website. Click the links at the bottom of the page for instructions on how to install for common web hosting sites

How Text Connect Works

  1. Your customer can engage with our widget installed on your website by clicking on the

    Message_Invert.svg bubble in the bottom right corner

  2. They enter their information through the widget

    Screen_Shot_2022-02-18_at_2.52.08_PM.png
  3. The customer automatically receives an automated text response from your office letting them know you will get back to them as soon as you can

  4. Your office receives the incoming message just like a regular text message with a pop-up notification and a notification through Message_Invert.svg Messages
  5. The messages will appear at the top of your messages feed

  6. The sender’s name will be attached to the end of their text so that you can respond to your prospect by name

Update Text Connect Message Templates

Personalize the automated messages that customers receive after messaging during office hours or office hours.

  1. Go to the Weave Portal 
  2. Click Message.svg Messages in the left navigation menu
  3. Select Text Connect from the dropdown
  4. Click Edit below the template you would like to update
  5. Use the text box to personalize the message 
  6. Select Save
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