You can now customize and select your own hold music or upload a custom marketing message for your office! You are now able to manage your hold music through your Weave Portal.
How to customize hold music
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Log into the Weave Portal. Use your Weave log in credentials
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Select
Phone from left navigation bar - Select Hold Music from the dropdown menu
- You can choose Weave default hold music, record a hold greeting, or you can choose from the recordings already saved in your Weave Portal
- For Custom Hold Music select Custom. Once in custom you can ‘Select Media File’
- Select Upload New OR you can drag and drop from your desktop.
Tip: To convert your file to a WAV format, click here.
Admins at Unify locations can change the hold music for each office within the individual locations in Weave Portal.
Note: If the music isn't playing, try clearing cache or cookies and reload the page. Call support if you experience more issues.