You can now customize and select your own hold music or upload a custom marketing message for your office! You are now able to manage your hold music through your Weave Portal.
How to customize hold music
-
Log into the Weave Portal
-
Select
Phone from the left navigation bar
- Select Hold Music from the dropdown menu
- You can choose Weave default hold music, record a hold greeting, or you can choose from the recordings already saved in your Weave Portal
- If wanting custom hold music, within the Custom section click the dropdown in the Select Custom Hold Music box
- Click Add Media File
- Select Upload New OR you can drag and drop from your desktop.
Tip: To convert your file to a WAV format, click here.
Admins at Unify locations can change the hold music for each office within the individual locations in Weave Portal.
Note: If the music isn't playing, try clearing cache or cookies and reload the page. Call support if you experience more issues.