Customize Your Hold Music

You can now customize and select your own hold music or upload a custom marketing message for your office! You are now able to manage your hold music through your Admin Portal.

How to customize hold music

  1. Log into your Admin Portal. Use your Weave log in credentials.

  2.  Select Phone System from the menu on the left.
    Customize_Hold_Music_1.jpg

  3. Under Phone System select Hold Music.
    Customize_Hold_Music_2.jpg
  4. You can choose Weave default hold music, OR you can choose from the recordings already saved in your Admin Portal.
    Customize_Hold_Music_3.jpg
  5. For Custom Hold Music select Custom. Once in custom you can ‘Select Media File’.
    Customize_Hold_Music_4.jpg
  6. Select Upload New OR you can drag and drop from your desktop.Customize_Hold_Music_5.png
    Customize_Hold_Music_6.png

    Tip: To convert your file to a WAV format, click here.

Note: If the music isn't playing, try clearing cache or cookies and reload the page. Call support if you experience more issues.

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